TAG: suspension

Why Am I Being Billed for an Inactive Service?

Generally speaking, this would happen because your service has not be Canceled, but is set as Suspended or as Terminated. Canceling a service deletes the product and the data it held. This also cancels pending invoices and makes backend changes to prevent future invoices from generating. You can read more on cancellations here. With Suspension,…

Can I Put My Service on a Hold?

Unfortunately not. We understand that there is occasionally a desire to put a “hold” or “pause” on services where we would retain the data held on the services but not bill for them, or bill at a reduced rate. As there is a cost to retain the data, a cost to maintain the services that…

How do Grace Periods Work?

Grace periods are a way to keep your products active for seven (7) extra days, despite missing your due date. Those seven (7) days would start with your due date being day one. Meaning that if your service were due on the 1st, you would be able to keep it active until the 7th.  Grace…

Will Paying My Renewal Reactivate My Suspended Product?

If it is a product that was suspended for lack of payment, yes. A suspension would be lifted, usually within a few minutes of the payment to your over due invoice. If your product is not reactivated immediately or within a few minutes of payment, please notify us, and we will be able to help.  …