TAG: termination

Why Am I Being Billed for an Inactive Service?

Generally speaking, this would happen because your service has not be Canceled, but is set as Suspended or as Terminated. Canceling a service deletes the product and the data it held. This also cancels pending invoices and makes backend changes to prevent future invoices from generating. You can read more on cancellations here. With Suspension,…

What Happens if I File a Chargeback or Dispute?

As per our Terms of Service, once a chargeback or dispute is communicated to us, your entire account along with all services will be suspended. After which there would be a 14 day period to resolve this with Hostwinds before the account is terminated and closed which would lead to a loss of all held data.…