Why Is My Server Not Responding To Pings?
The reason you’re unable to ping your website or server is because the server as a whole is either unavailable to the internet, or, offline entirely. To double check if your server is offline try one of these free services:
If the above links confirm there seems to be an issue with connectivity to your VPS, follow the next suggested steps:
Step 1: Try performing a trace-route by following How to Traceroute TCP/IP Connections and save this information for a technical support ticket if needed
Step 2: You can also troubleshoot by utilizing VNC if applicable. For further review on how to use VNC, click here. Furthermore, you can also attempt to Reboot and/or Regenerate Network from the same drop-down.
[notification type=”alert-warning” close=”false” ]If any of these sites verify that your website is down, then head to your Client Area on the Hostwinds website to open a ticket immediately.[/notification]
[notification type=”alert-info” close=”false” ]Windows VPSes will not respond to pings, even if they are running. If you are unable to RDP into your server, please proceed with reaching out to our technical support.[/notification]