Hostwinds promises a 99.999% uptime. This means that the network we use and the power for it would be up with no downtime exceeding 5 minutes and 15.6 seconds in a year.
Important note: This would not apply to individual services that cannot be used due to specific technical issues.
What if there is downtime?
Typically, if you can show that the network had indeed gone down or that power had been lost we would be able to issue a credit for the whole day(s) affected by that downtime.