Search The Hostwinds Guides Knowledge Base

View Open Ticket

Your Open Tickets are available in your Hostwinds’ client area to view at any time. You must be logged in to view any open tickets and the entire ticket history can be seen at any time by opening your ticket.

 

How To View an Open Ticket

First: Click on Support

Second: Click on Tickets when the drop down menu appears

 

view past tickets in hostwinds client area

 

Third: Click on Open on the left side of the screen in the View section

Fourth: Click on the Subject of the ticket

 

view open tickets hostwinds client area

What do all of the columns mean?

Number: This is the Ticket Number to reference if calling Hostwinds or contacting us in a Live Chat. This will also be displayed in the Email Subject acknowledging that we have received your Ticket

Department: This is the Hostwinds Department where your Ticket is being handled

Submitted: This indicates when the ticket was sent in including the Day/Month/Year (Hour:Minute) PST

Last Updated: When your ticket was last Updated including the Day/Month/Year (Hour:Minute) PST

Status: The current status of your ticket can be seen at any time. Available statuses include:

  • Open: When a ticket has been submitted and under review by Hostwinds
  • Answered: An Answer has been received from Hostwinds and has been completed or is waiting on a Customer-Reply
  • Customer-Reply: A Reply has been received by the Customer and will be responded to by Hostwinds
  • On Hold: Work has not started on the issue by Hostwinds
  • In Progress: Work has started on the issue by Hostwinds
  • Closed: No further work is needed and the issue has been resolved successfully

Reply To a Ticket

First: Click the green Reply bar

Second: Enter your response in the message box

Third: Click the Submit button

 

 

Once we receive your reply, we will answer you as quickly and accurately as possible.

 

If you are having an issue that is not related to ticket that has already been Answered or Closed, please submit a new ticket so that we can assist you as promptly as possible and to prevent any delay or confusion

Related Articles