Your past tickets are available in your Hostwinds’ client area to view at any time. We encourage all of our clients to submit a ticket so that we can quickly and easily find a history of communications we have had the pleasure of having with you. This is a great way for clients and our staff to review previous communications you have had with Hostwinds and to utilize as a reference just in case the same question comes up at a later time.
How To View Past Tickets
- Click on Support
- Click on Tickets when the drop down menu appears
- Click on Closed or Answered or Closed on the left side of the screen in the View section
What if I want to reopen a ticket?
- To reopen a ticket, just click on the Subject of the ticket
- Click on the green Reply button
- Type in your reply in the Message box
- Click the Submit button
Once we receive your reply, we will answer you as quickly and accurately as possible.