Your past tickets are available in your Hostwinds’ client area to view at any time. We encourage all of our clients to submit a ticket so that we can quickly and easily find a history of communications we have had the pleasure of having with you. This is a great way for clients and our staff to review previous communications you have had with Hostwinds and to utilize as a reference just in case the same question comes up at a later time.
How To View Past Tickets
First: Click on Support
Second: Click on Tickets when the drop down menu appears
Third: Click on Closed or Answered or Closed on the left side of the screen in the View section
What if I want to reopen a ticket?
To reopen a ticket:
First: Click on the Subject of the ticket
Second: Click on the green Reply button
Third: Type in your reply in the Message box
Fourth: Click the Submit button
Once we receive your reply, we will answer you as quickly and accurately as possible.
[notification type=”alert-warning” close=”false” ]If you are having an issue that is not related to ticket that has already been Answered or Closed, please submit a new ticket so that we can assist you as promptly as possible and to prevent any delay or confusion[/notification]