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View Past Tickets

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Your past tickets are available in your Hostwinds’ client area to view at any time. We encourage all of our clients to submit a ticket so that we can quickly and easily find a history of communications we have had the pleasure of having with you. This is a great way for clients and our staff to review previous communications you have had with Hostwinds and to utilize as a reference just in case the same question comes up at a later time.

How To View Past Tickets

First: Click on Support

Second: Click on Tickets when the drop down menu appears

view past tickets in hostwinds client area

Third: Click on Closed or Answered or Closed on the left side of the screen in the View section

view past tickets hostwinds closed answered

What if I want to reopen a ticket?

To reopen a ticket:

First: Click on the Subject of the ticket

Second: Click on the green Reply button

Third: Type in your reply in the Message box

Fourth: Click the Submit button

Once we receive your reply, we will answer you as quickly and accurately as possible.

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If you are having an issue that is not related to ticket that has already been Answered or Closed, please submit a new ticket so that we can assist you as promptly as possible and to prevent any delay or confusion