Your past tickets are available in your Hostwinds’ client area to view at any time. We encourage all of our clients to submit a ticket so that we can quickly and easily find a history of communications we have had the pleasure of having with you. This is a great way for clients and our staff to review previous communications you have had with Hostwinds and to utilize as a reference just in case the same question comes up at a later time.
How To View Past Tickets
First: Click on Support
Second: Click on Tickets when the drop down menu appears
Third: Click on Closed or Answered or Closed on the left side of the screen in the View section
What if I want to reopen a ticket?
To reopen a ticket:
First: Click on the Subject of the ticket
Second: Click on the green Reply button
Third: Type in your reply in the Message box
Fourth: Click the Submit button
Once we receive your reply, we will answer you as quickly and accurately as possible.
If you are having an issue that is not related to ticket that has already been Answered or Closed, please submit a new ticket so that we can assist you as promptly as possible and to prevent any delay or confusion