Mass Payments are a way of paying for multiple invoices at once by creating an invoice that would generate Account Credit that is designated to be assigned to existing invoices on your account.
How would I make a Mass Payment?
You would start by logging into your Client Area; then you follow these steps:
- Click on the Billing tab
- Select “Mass Payment” from the drop down menu
- This will take you to a new page that would display all pending invoices with their prices and line items. These would be what the Mass Payment would end up paying for. At the bottom, you would select the payment method
- Then click the “Make Payment” button.
What happens if I create the Mass Payment invoice but cannot pay for it?
The Mass Payment invoice would remain active and like any other invoice will attempt to get paid. If you have automatic payments on file with us, they could be used to make your payment.
What if I paid for the invoices that were on my unpaid Mass Payment invoice?
If you have paid for the invoices and your Mass Payment invoice is still active, the automation would still attempt to pay the Mass Payment invoice. In cases like this, it would be imperative that you open a ticket to Billing to request the Mass Payment invoice be canceled. Since it is technically a way of creating account credit; it would not be refundable if it were to be paid.