We want to help you succeed as an affiliate and make the biggest commission possible in our program. This short guide will help you understand what counts as a valid referral. To keep track of every potential client you send to our website, we use an affiliate pixel and link tracking software. Each time someone clicks on your affiliate link and is redirected to our website, a cookie is placed that lets us know you’re the one who referred them.
Where you may encounter a problem is when a referral doesn’t follow your link or they’ve already followed another affiliate’s link. For a referral to be valid, that referral must click through your link and not have clicked another affiliate’s link within the last 60 days. They must then successfully purchase a hosting product within 60 days.
Link tracking is the only way we recognize a valid affiliate referral. To learn more about how to increase your affiliate success, read the list below for the most common reasons a referral is not valid.
Common reasons commissions don’t register
Sometimes you’ll see that a commission you believed to be valid did not show up. There are many reasons that this can happen and here are the most common reasons that an affiliate commission may not be counted.
When searching for the best affiliate, often times customers window shop and have already clicked on someone else’s affiliate link. When this happens, any purchase made by that customer within 60 days will be credited to the other affiliate whose link they clicked first.
Customer purchased with another affiliate
As part of our terms and dedication to our affiliate members, we never change a commission. Orders are handed out on a first come first serve basis. If another affiliate has already sold to that client before they clicked your link, that is credited to them.
For all the effort and hard work you put in, sometimes clients simply don’t click your link. They may go Google us and end up on our site that way. If the client doesn’t follow your link then we have no way of connecting them to you.
Check out the Terms of Service
Read through the Terms of Service provided during the affiliate signup process. This document provides valuable insight into understanding what must happen for referrals to be considered valid.