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Hostwinds Product Documentation

Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.

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Administrative

Service Cancellation

Log in to the Client Area Click on the Services drop-down and then click the My Services Link. Click on the Manage button for the service you wish to cancel Click on the Request Cancellation link from the Actions drop-down. Choose a reason for your cancellation, then...

Create, submit, and manage tickets

To make any of the changes outlined here, you must log in to the Client Area . Ticket Creation Click the Support dropdown link from the Client Area, then click on the Open A Ticket link. Choose from the three departments most closely aligned with the questions you have to...

Fraudulent Payments

We take fraud very seriously and will do everything in our power to help you if your payment method has been used fraudulently with us. With some restrictions, we would reverse the funds and close out the account using your payment information. To do this, we would need you...

Hostwinds' Tiers of Support

Unmanaged Services Hostwinds offers Cloud servers that are Unmanaged. Please go to our Unmanaged servers pages for Linux or Windows to see details about the support offerings provided to Unmanaged services. Full Management The default service level for all clients with a...

Cloud Agent Overview and Management

To make any of the changes outlined here, you must log in to the Client Area . Overview Hostwinds' Cloud Agent is a suite of tools that interface the OS inside the VPS to the API for Hostwinds' Cloud Control. The Cloud Agent is responsible for setting the IP address,...

Ordering an Unmanaged Windows VPS Service

Our Unmanaged Windows Cloud VPSs give you a Windows-based server with a desktop environment. You would get full access to the server, as well as dedicated resources independent of other users. This server is entirely yours to use as you wish. This server, however, does not...

Ordering an Unmanaged Linux VPS Service

Our Unmanaged Linux VPS gives you a Linux-based server with a desktop environment. You get full access to the server, as well as dedicated resources, independent of other users. This server is entirely yours to use as you wish. This server, however, does not include any...

Ordering a Shared Hosting Account

Shared Web Hosting is the basic level for a web hosting plan providing all the essential tools you need to get started hosting on the web. It gives access to a shared environment of resources, email capabilities, and a secure place to host your site. Shared Web Hosting is...

Ordering a Managed Windows VPS Hosting Account

Our Managed Windows Cloud VPS gives you a Windows-based server with a desktop environment. You get full access to the server, as well as dedicated resources independent of other users. This server is entirely yours to use as you wish. In addition, this server includes our...

Ordering a Managed Linux VPS Hosting Account

Our Managed Linux Cloud VPS gives you the choice of your favorite flavor of Linux on one of our instances. You would get full access to the server and dedicated resources that are independent of other users. This server is entirely yours to use as you wish. In addition, this...

Ordering a Cloud Hosting Service

A Cloud Hosting VPS Service is a generic server instance that allows you to customize the server that you need, starting with the resources, management style, OS, and other customizable options. From here, the server would otherwise be the same as any other VPS server. To...

Ordering a Business Web Hosting Account

Shared Business Hosting is the next step up from our Shared Web Hosting. It offers a customized and less crowded web server. This increases speed on load and better access to the resources on the server. Business Hosting retains the cPanel environment and email capabilities...

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