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Migrating your sites from your old hosting provider to your new Hostwinds Hosting plan is incredibly easy. Our Migration Process can usually take up to 48 hours total, provided there are no technical difficulties encountered. Migrations are reviewed on a case-by-case basis, and we have gone to great lengths to make this as seamless and easy as possible for you to get started with your new Hostwinds web hosting service as quickly as possible and experience.
Once you are ready for us to perform the migration, all it would require is a ticket.
There will be the option at the Top of the Hostwinds' website labeled, Open A Ticket to open tickets. You will want to click into that to be brought to the ticket creation page.
After you have arrived at the Ticket Creation page, you will be prompted to select your Hosting plan and a category for the Ticket. For the hosting plan, you will select the new Hosting plan that you are migrating to. For the category, you will set this to be Migration Request.
When you select Migration Request, there will be additional fields added below. This will be where you enter the login details for our Migration Experts to gather your files. Most of this is provided in a welcome email or requested from your old host if you are not sure what to enter into these fields.
After the ticket is created, our Migration Experts will be able to contact you through the ticket. Some reasons why our Migration Experts may notify you can include:
At any point in time, you can also create a ticket response for our Migration Experts to view and respond to.
There is one last step for the migration process to complete, which will be instructed to you by our Migration Experts when it is time.
Please ensure that your old web hosting services remain active until this final step is completed to have no interruptions.
After our team of Migration Experts has copied over the files to your new hosting plan, they will ask that you confirm that everything looks good. There are many ways that you can test the site before changing your domain name's DNS or nameservers. One way to check would be through the use of Editing The Hosts File or configure your website to utilize your account's IP address or server name so that you can visit this in your browser. That can be a little difficult to do and sometimes tedious as well, and our Live Chat support or Migration Experts are happy to answer any questions you might have about this.
Once you have verified that the migration was successful, you would only need to change your DNS such as an A record, MX record, or change your nameservers if you plan to use all of the services we offer you on your account. After that, it can take up to 24 hours to propagate completely, which you should wait before canceling your old hosting plan.
If you should have any questions or would like assistance, please contact us through Live Chat or by submitting a ticket with our Technical Support team.
Written by Hostwinds Team / April 7, 2018