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The reason you're unable to ping your website or server is that the server as a whole is either unavailable to the internet or offline entirely. To double-check if your server is offline, try one of these free services:
If the above links confirm there seems to be an issue with connectivity to your VPS, follow the next suggested steps:
Step 1: Try performing a trace-route by following How to Traceroute TCP/IP Connections and save this information for a technical support ticket if needed.
Step 2: You can also troubleshoot by utilizing VNC if applicable. For further review on how to use VNC, click here. Furthermore, you can also attempt to Reboot and/or Regenerate Network from the same drop-down.
If any of these sites verify that your website is down, head to your Client Area on the Hostwinds website to open a ticket immediately.
Windows VPSes will not respond to pings, even if they are running. If you cannot RDP into your server, please proceed with reaching out to our technical support.
Written by Hostwinds Team / December 12, 2016