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Domain Resolver Checker in WHMCS

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As time goes on in your White Label Reseller journey with Hostwinds and as you use WHMCS, you will get new clients, though you may also lose some clients. It can be difficult to keep track of clients that are leaving, especially if you have a large amount. Luckily, WHMCS has a way to check if there are domains in your WHMCS that are not pointing to any of your servers. This can help identify the accounts that are no longer being utilized, and to free up space.

Where To Find The Domain Resolver Checker

Step One: Log into your WHMCS Administrative Dashboard

Step Two: From the Menu at the top, navigate through to Utilities -> Domain Resolver

WHMCS Utilities Domain Resolver Top Menu Button Location

Step Three: When you select Domain Resolver, you will be brought to the main page for the Domain Resolver Checker. This will have a drop down list, and a button to check

WHMCS Utilities Domain Resolver Main Page Example Default

Running A Domain Resolution Check

Step One: Navigate to the WHMCS Domain Resolver Checker page in your Administrative Dashboard using the steps above

Step Two: From the Dropdown menu, select the server that you would like to check. (These are servers that have been added through WHMCS Connect)

WHMCS Utilities Domain Resolver Dropdown Servers List

Step Three: Once you have selected the server, or Check All, click on Run Check to initiate the check

WHMCS Utilities Domain Resolver Run Check Button Location

Depending on the amount of servers that are being scanned, this can take some time. Though once finished, will take you to a list of all the accounts / domains that had been found during the check.

WHMCS Utilities Domain Resolver Check Ran Finished

How To Terminate Accounts

Step One: From the Domain Resolver Checker, after you have run the Check, you will see a list of the domains that are not resolving to the server

WHMCS Utilities Domain Resolver Check Ran Finished

Step Two: On the list select each domain / hosting account that you would like to get terminated. Then select Terminate on Server

Step Three: After selecting Terminate on Server, there will be a dialog box to confirm the termination. This is in case the button had been accidentally clicked. When ready to proceed, you can select, Yes

WHMCS Utilities Domain Resolver Terminate On Server Dialog Box

After selecting Yes, you will be brought to a page that will show the Terminating Accounts as well as confirmation that the accounts had been terminated successfully

WHMCS Utilities Domain Resolver Terminated Accounts Final Page

How To Send a Message To The Accounts

Step One: From the Domain Resolver Checker, after the Check has been run, you will see a list of the domains that are not resolving to the server

WHMCS Utilities Domain Resolver Check Ran Finished

Step Two: In the list of domains, select the accounts that you would like to send a message to. Then select Send Message

Step Three: Fill out the email message as you would like for the accounts that are not resolving to your servers

WHMCS Utilities Domain Resolver Send Email Message Part 1
WHMCS Utilities Domain Resolver Send Email Message Part 2

Towards the bottom, you can load a Saved Email Template for the message. This is handy, especially if this is done frequently.

Step Four: Once finished filling out the form, simply select the blue Send Message button. After which, you will be brought to a confirmation page that shows the emails sent

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If you should have any questions or would like assistance, do feel free to contact us through Live Chat, on our Phones, or by submitting a ticket with our Technical Support team.