As time goes on in your White Label Reseller journey with Hostwinds and as you use WHMCS, you will get new clients, though you may also lose some clients. It can be difficult to keep track of clients that are leaving, especially if you have a large amount. Luckily, WHMCS has a way to check if there are domains in your WHMCS that are not pointing to any of your servers. This can help identify the accounts that are no longer being utilized, and to free up space.
Where To Find The Domain Resolver Checker
Step One: Log into your WHMCS Administrative Dashboard
Step Two: From the Menu at the top, navigate through to Utilities -> Domain Resolver
Step Three: When you select Domain Resolver, you will be brought to the main page for the Domain Resolver Checker. This will have a drop down list, and a button to check
Running A Domain Resolution Check
Step One: Navigate to the WHMCS Domain Resolver Checker page in your Administrative Dashboard using the steps above
Step Two: From the Dropdown menu, select the server that you would like to check. (These are servers that have been added through WHMCS Connect)
Step Three: Once you have selected the server, or Check All, click on Run Check to initiate the check
Depending on the amount of servers that are being scanned, this can take some time. Though once finished, will take you to a list of all the accounts / domains that had been found during the check.
How To Terminate Accounts
Step One: From the Domain Resolver Checker, after you have run the Check, you will see a list of the domains that are not resolving to the server
Step Two: On the list select each domain / hosting account that you would like to get terminated. Then select Terminate on Server
Step Three: After selecting Terminate on Server, there will be a dialog box to confirm the termination. This is in case the button had been accidentally clicked. When ready to proceed, you can select, Yes
After selecting Yes, you will be brought to a page that will show the Terminating Accounts as well as confirmation that the accounts had been terminated successfully
How To Send a Message To The Accounts
Step One: From the Domain Resolver Checker, after the Check has been run, you will see a list of the domains that are not resolving to the server
Step Two: In the list of domains, select the accounts that you would like to send a message to. Then select Send Message
Step Three: Fill out the email message as you would like for the accounts that are not resolving to your servers
Towards the bottom, you can load a Saved Email Template for the message. This is handy, especially if this is done frequently.
Step Four: Once finished filling out the form, simply select the blue Send Message button. After which, you will be brought to a confirmation page that shows the emails sent
- How To Use Email Marketing With WHMCS – This guide goes through how you can use the Email Marketing utility with WHMCS
- How To Setup Email Templates In WHMCS – Here you can find more information about adding your own email templates for sending emails to your WHMCS clients
- Performing System Cleanup With WHMCS – How to perform general System Cleanup through WHMCS to keep the system tidy.
If you should have any questions or would like assistance, do feel free to contact us through Live Chat or by submitting a ticket with our Technical Support team.