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How To Manage Orders With Your Weebly Store

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With the Store feature of Weebly, the most important aspect that you will most likely spend time looking through, would be the Orders page. From the Orders page you will be able to Search orders, cancel them, and even complete them. Weebly is available to Hostwinds client who are using our Shared or Business Hosting services and is an very easy to use website builder.

It is important to note that the information provided in this guide is for informational purposes only. The premium features and changes that are made after the time writing this guide may be different and will be displayed to you in your Weebly account when editing your site through Weebly. Please open a ticket with our Support Team if you do have any questions so that we can help.

Where To Find The Weebly Orders Page

Step One: Access your Weebly Website Builder

Step Two: Click on Edit with the site you are modifying the Store for

Weebly Portal Edit Location Image

Step Three: Navigate to the Settings, then select Orders from the list on the left.

Weebly Store Menu, Order Location

How To Search Orders

From the main Orders page you will be able to search through your orders based on the Customer name, Zip Code, Phone Number, City, as well as the Order Number. Additionally, you can limit the search to a certain status. The statuses that you can choose from are Pending, Shipped, Paid, Complete, Sent, Downloaded, Cancelled, and Refunded. By default, it will search through all Orders regardless of the status. This allows an easy way to see what Orders have been completed, and what still needs to be done.

Weebly Store Manage Orders Page Main

Exporting Orders

Along with the ability to use Weebly’s native Store Order Manager to view and manage Orders, you can also Export the Orders to use with Third Party Software. There are currently two options to choose for the format of the Export. It can either be in the CSV format, or in a proprietary format understood by Intuit Quickbooks.

Weebly Export Store Orders Options

Abandoned Carts

In order to utilize the Abandoned Carts emails that are automatically sent out, it will require that the Weebly is upgraded. Here you can set the time after a potential customer leaves the page to send them an email of the abandoned cart. The options for the times are, 20 minutes, 1 hour, 24 hours, and 2 days.

Weebly Store Abandoned Orders Page

Example Orders

Here are a couple examples of what an order might look like. If there was any information entered through the Order form on your site, it will show through this page. This allows you to reach out to your Customer if anything comes up or goes out of stock from the time they ordered. This is an example screenshot if an order is Cancelled,

Weebly Store Order Example Cancelled

If an Order has been completed on your end,

Weebly Store Example Order Complete

If the order is still Pending, however has been paid.

Weebly Store Example Order Paid

There are various other status pages, but the actions that can be done with the Order are available from the top of the page depending on what type of Order it is, as well as the current status.

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