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How To Use WHMCS Support Tickets

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As a White Label Reseller, it is important to understand how to utilize WHMCS Support Tickets so that you are able to navigate and utilize this effectively to provide Support to your clients. If you do need to contact Hostwinds in regards to your accounts, you will want to Submit A Support Ticket, contact us in Live Chat or place a phone call so that we can help you. As a White Label Reseller, we can help you with any questions you do have and if you need to contact us on behalf of one of your clients for any reason. In this guide, we will show you how your clients can open a Support Ticket in your installation of WHMCS and use the features of this area.

 

Open A Support Ticket

Step One:  Open a Support Ticket – To open a support ticket just go to the support icon, and then open a new ticket.

 

 

Step Two: After that you should see the new ticket form

Step Three: Here you just need to enter all of your ticket information into the fields with the appropriate information and selections

 

 

Step Four: After the form has been filled out all that needs to been done is that you open the ticket button

 

Managing Support Tickets Using WHMCS

Merge a ticket

To merge a ticket you simply need to go to the ticket display.

 

 

Choose two tickets that you want to merge.

 

 

After you click the “merge” button the two tickets will be merged.

 

 

After words the two tickets will have merged into one and this is useful if you have multiple open tickets from the same client or duplicate tickets that are opened

 

 

Close a Ticket

Simply select the ticket by placing a check in the checkbox to the left of the ticket that is open

 

 

And then click on the close button below – this will close the ticket.

 

 

Delete a Ticket

Simply select the ticket by placing a check in the checkbox to the left of the ticket

 

 

And then click the delete button below to delete the ticket

 

 

Block the Sender

Simply select the ticket by placing a check in the checkbox to the left of the ticket

 

 

And then click the “Block Sender & Delete” button