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Unable To Send Email Through WordPress

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If you are having trouble sending email from your Shared or Business Web Hosting account with Hostwinds, we recommend using a plugin so that you are able to authenticate to the mail server and send your emails. This will ensure that your WordPress is configured to authenticate with a email account’s username and password and send emails using your forms with the desired result. To continue with this guide, be sure you are able to login to cPanel and have been able to install WordPress and are in the admin area to follow this guide.

As always, please be sure you have taken a backup of your files and database before proceeding with this guide or making any changes.

Install WP Mail SMTP by WPForms

Step One: Navigate to Plugins > Add New

Step Two: Search for SMTP Auth

Step Three: Click the Install Now button

install smtp authentication plugin

Step Four: Once the plugin is installed, click the Activate button

Step Five: Navigate to Plugins > Installed Plugins on the left side of the page and find the Settings link under WP Mail Auth Plugin

installed plugins wp mail auth settings

Step Six: Enter the email address you would like to send email from in the From Email box and check the box to Force From Email so that emails are sent using the email address you specify here and are going to authenticate sending email from

from email and force email from checked

Step Seven: Scroll down the page and select Other SMTP from the list of Mailers

other smtp

Step Eight: Enter the SSL settings in the SMTP server name

For Hostwinds Shared and Business Hosting accounts, you can find this in cPanel by going to Email Accounts > Click the Connect Devices link to the right of the email account > Set Up Mail Client

toggle on authentication required

Step Nine: Toggle the Authentication switch to the On position () indicating that authentication is required

Step Ten: Add the email account username

Step Eleven: Save the Changes

The password is stored in plain text. We highly recommend you setup your password in your WordPress configuration file for improved security; to do this add the lines below to your wp-config.php file.

Step Twelve: Navigate to your WordPress installation’s files and locate wp-config.php so that you can Edit it

Step Thirteen: Enter the following at the bottom of this file and save these changes:

Replace your_password above with your email account password

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If you do have any questions, you can always reach out to our Support team by giving us a phone call, visit us in a Live Chat or open a support ticket so that we can help. We are available 24/7/365.