To make sure everything is operating as it should, as well as to check if something does go wrong, you can look at your Logs. The Log files will hold information as it pertains to the service to help investigate when problems arise. In WHMCS there is an convenient area view these logs.
Where To Find The Log Options In WHMCS
Step One: Log into your WHMCS Administrative Dashboard
Step Two: From the menu towards the top, navigate through to Utilities -> Logs.
There will be additional options after that for each log file that can be viewed. These include Activity Log, Admin Log, Module Log, Email Message Log, Ticket Mail Import Log and WHOIS Lookup Log.
With the Activity logs, this will show you the actions that have been done in WHMCS. This includes for all users, as well as the System itself. As this can sometimes get lengthy due to the amount of actions being performed by users on the WHMCS, there is an easy to use Search feature at the top. You can search based on Date, Description, Username as well as the IP Address that initiated the action. Then you can Filter Log to filter what is being seen to match those requirements.
The Admin Log will show the times that an Administrative user logged in, as well as when they logged out. This can be useful to know when certain Administrators are logged in at a time, as well as when they had last logged in. This will also show the IP address, which can assist with identifying suspicious logins.
The Module Debug Log can help to debug or identify possible issues that exist within a Module or remote API calls. By default, this will be turned off, however if there is an issue happening and you need to investigate the calls being made, you can Enable Debug Logging. Just make sure that once you are finished checking into this that you Disable it as well. Otherwise the Log may fill up pretty quickly.
Email Message Log
When WHMCS Sends an email to one of your clients, it will be listed in the Email Message Log. While this is useful for seeing emails that have been sent, especially more recent emails, you may want to view the Individual Email logs on the Client’s Profile page.
Ticket Mail Import Log
The Ticket Mail Import Log can be used to see emails that come in, that are either used to create tickets, or respond to them. This will include information about the email, as well as if it fails. This resource can be very useful in determining errors in the Email Piping with WHMCS.
WHOIS Lookup Log
This log will contain a list of WHOIS Lookups that have been done by the visitors and clients on your site. This includes for new domain registrations as well as for domain transfers. You are also able to see the IP Address that the WHOIS request was submitted from.
- Performing System Cleanup With WHMCS – How you can perform regular system cleanup on the WHMCS and clean up log files that may have grown a bit large.
- How To Update WHMCS – Guide on how to keep your WHMCS up to date, to make sure you are getting the newest features.
- How To Setup WHMCS And Manage Staff – How to create and manage Staff or Administrative accounts within WHMCS
If you should have any questions or would like assistance, do feel free to contact us through Live Chat or by submitting a ticket with our Technical Support team.