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Why Can’t I Receive Email?

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Issues Receiving Email

If you’re having problems receiving email, but you can send email, here are some possible common causes that will be explained in more depth below:

  • Over email quota
  • DNS problems
  • Mail client problems

 

Over Email Quota

Each email account is assigned a quota when created. You can check these settings in cPanel and increase them if necessary:

Step 1:  Go to cPanel (For knowledge on how to access your cPanel should you have a package that includes it, please review: How To Access cPanel)

Step 2:  Go to Email Accounts

 

cPanel Email Accounts Location Image

 

Step 3:  Ensure Email Accounts is selected from the available tabs.  From here you can immediately review current emails and their current Usage or Quota.

 

Email Account Disk Quota Image

 

Step 4:  If the current storage is full, you can try either deleting emails or expanding the Disk and Quota by selecting it.  You can expand the current limit or set to unlimited.  Select Save when done.

 

Reviewing Disk Quota Location Image

 

It’s worth noting, unlimited is not advised unless you review and manage your emails daily, as this will greatly effect your inode limitation or storage capacity.  For more information, please review What Is An Inode

 

DNS Problems

It could be a problem with your DNS settings:

  • Are your DNS zones setup correctly?
  • Have you recently changed MX records? It normally takes about an hour for them to update and they may not have fully changed over yet
  • Are your MX records and Email Routing correct?

 

You can use tools like Whats My DNS? to check records and ensure they are propagating and/or propagation correctly.

 

For more information on how to edit DNS in cPanel, please review cPanel Zone Editor

 

Mail Client Problems

Make sure your mail client is setup correctly. These settings will vary, depending on your client.  You can find the instructions for many email clients in cPanel.

Step 1:  Go to cPanel (For knowledge on how to access your cPanel should you have a package that includes it, please review: How To Access cPanel)

Step 2:  In the Email section, select Email Accounts

 

cPanel Email Accounts Location Image

 

Step 3:  Ensure Email Accounts tab is selected and choose Connected Devices from the available list under Actions.  Choose Set Up Mail Client from the available drop-down.

 

cPanel Mail Client Location Image

 

Step 4:  A new browser window will appear, providing your Mail Client Settings.  You will want to ensure these are what is configured for any third party mail clients.

 

Mail Client Settings Image

 

You will want to ensure the proper username, password, incoming and outgoing server information is 100% correct.  If there is any mistakes, like email password, your mail client will not work appropriately.  

 

Alternative Reasons

Spam Assassin – If you have this enabled, check the SPAM folder to make sure they aren’t getting caught by the assassin.  This can be found under your cPanel Email section, Spam Filters

 

Spam Filters Icon Image

 

Over disk quota – Your cPanel account may have run out of disc space. If you’re a Hostwinds shared or business shared customer this shouldn’t be the case, as all our plans include unlimited disk space.

 

Authentication – You have DKIM and/or SPF enabled and/or not configured properly. You can check this in cPanel’s Authentication under the Email section.

 

showing cpanels authentication icon

 

Please be encouraged to open a ticket with technical support for investigation into any of email issues for further assistance in troubleshooting inbound emails.

 

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