When you lose your password you have a couple of options to find or restore it to gain access and full functionality back to your server. The two options we offer are laid out below.
Lost Password, But Still Functions
This is where you have an active password that works, but cannot find it.
You can look through your existing client area and server data to find the current working password. To do this follow the steps below:
Step 1: Login to your Client Area
Step 2: After you login head to Services > My Services in the green navigation bar
Step 3: Identify the product you’re missing the password to and click the Manage button
Step 4: In the View Details page of your product scroll down to the Details section and look for Root Password
Step 5: Next to root password click the “i” button to expose your password
Step 6: Store this in a safe place to login later
If the above information is not provided on your details section of the page then shoot us a message on live chat and we’ll resend your Welcome Email.
Lost password And Doesn’t Function
If the password is not functioning or if you changed it then we need to reset the password. Follow these two steps to get your password reset by us.
Step 2: Open a support ticket requesting a password reset and our technicians will help as quickly as possible.