Managing Suspended Accounts In WHM

If you have suspended a cPanel account through WHM, or are looking for an easy way to find all of the accounts on your WHM server that have been suspended, WHM offers an easy way to do this. From WHM’s List Suspended Accounts page, you are able to easily unsuspend or even Terminate an account.

Where To List Suspended Accounts

Step One: Log into your WHM administrative dashboard.

Step Two: In the upper left, type in “Account Information” and hit enter.

Step Three: From the list of available options, select List Suspended Accounts.

This will bring you to a page where you can view all the suspended accounts on the server and brief details about them.

Viewing Suspended Accounts

With the Suspended Accounts page in WHM, you will see some brief information about each cPanel account that has been suspended. This can help to identify an account if you are looking to Unsuspend or Terminate the account for the cPanel user.

• Domain – This is the primary domain for the cPanel account that has been suspended.
• User – This is the cPanel Username for the account that has been suspended.
• Owner – If the cPanel account had been created under a Reseller account, this column will show that information. Otherwise, root will show if the account was created in the main WHM account.
• Date Suspended – When the account was suspended, this will keep track of the exact date and time that the account had been suspended.
• Reason – If there was no reason specified during the suspension of the account, WHM will list “Unknown” as the reason. Otherwise, it will show the reason here.
• Locked – This is if the suspension had been locked when it was placed. With a suspension lock, this means only Reseller accounts with the ALL permission is able to unsuspend the account.

Unsuspending an Account

Step One: After logging into WHM and navigating to the Suspended Accounts page in WHM, there will be a Unsuspend button listed next to each suspended account. Find the account that you are wanting to Unsuspend.

Step Two: Once you have found the account you wish to have unsuspended, click the blue Unsuspend button.

Step Three: After the Unsuspend button has been clicked, WHM will begin unsuspending the account and list the output to you. If all goes well, it should look similar to the following image,

Terminating a Suspended Account

Step One: In addition to being able to Unsuspend, you may also Terminate an account as well. From the Suspended Accounts page in WHM, find the account you are wanting to have Terminated.

Step Two: After the account has been located, click the Terminate button to the right of the account listing.

Step Three: After clicking Terminate on the account, you will be brought to a new page, where it will ask for confirmation of Account Termination. If you are sure you want to proceed, click the red Yes, remove this account button.

Related Articles

• Suspending a cPanel Account – How to suspend a cPanel account in WHM from the Manage Account Suspension page.
• Terminating a cPanel Account – How to permanently terminate and remove a cPanel account from WHM
• cPanel and WHM Overview – Overview on cPanel and WHM, as well as what can be done with them.

If you should have any questions or would like assistance, do feel free to contact us through Live Chat, on our Phones, or by submitting a ticket with our Technical Support team.