Why Can I Ping My Server But Not Load My Website?
This issue indicates that your server is online and available to the internet, but something is specifically causing the website to fail. Usually that results from one of the following three issues:
- Web server isn’t installed or functional
- Website software is not functional
- DNS settings for website are incorrect or unset
What Can I Do When My server Is Responding To Ping, But I Cannot Use?
Option 1: Reboot From Cloud Portal
This will launch another Window with access to your VPS’s. Click on the VPS you wish to reboot.
From here, you will be able to reboot your server. It is recommended to do a reboot to see if your server operates as it should.
Option 2: Reboot From Client Area
Older VPS tiers with Hostwinds will not show servers under Cloud Control, or provide similar options, as the newer VPS tiers. However, you are still provided the opportunity to reboot and/or hard boot your server should you wish. If you have a “Budget VPS”, “Managed VPS” or “Premium VPS”, navigate to Services > My Services:
Select the VPS you wish to reboot or hard reboot:
Down toward the bottom will be a “boot” option and reboot option. It is advised, just like the newer VPS’s, to do a reboot first and see if your server operates as it should prior to attempting a reinstall.
Option 3: Contact Us
If rebooting the server did not work, the next step is opening a technical support ticket for our technicians to review. At the top of Hostwinds will be “open a ticket“.
Select Technical Support:
Select the product you are unable to use, the issue category, and explain in detail the problem including what you have found, anything you have done to troubleshoot and what you would like to expected outcome to be and submit. This will open a ticket with our technical support who will respond as quickly as possible. Responses, when updated, will be sent to the registered email on file with us, and can also always be reviewed and updated from your “My Support Ticket” location (on left).