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cPanel/WHM licenses are part of an automatic renewal process when you sign up for a service with Hostwinds that uses them. We will manage the license for you depending on the product or service you purchased with us. If you experience any issues, these are the steps we take to make sure your service has the proper license.
Step 1: Ensure that the cPanel License Product has the correct IP address associated with it
Step 2: Log into your server via SSH (see: Connecting To Your Server Via SSH)
Step 3: Run the following command:
Step 4: Verify that the issue is resolved by trying to access WHM or cPanel.
If you continue to experience any issues with your license, it may be a billing issue with funds not being pulled from your account to pay for the service. If the service was paid for, please Open A Support Ticket with our technical support to look into the matter on your behalf.
If you choose to purchase your own license, you may do so at our store here. Once you have the license details, we can install it on your server by either opening a ticket or talking with a rep through live chat on our site, which will help get it over to technical support.
Written by Michael Brower / December 13, 2016