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In this guide, we will cover how to create a Support Department in WHMCS. This guide is intended for Hostwinds White Label Reseller clients using WHMCS to sell and support web hosting products and services.
Navigate to the Support Departments from the Setup drop-down
This is where you can view and edit your Support Departments. To create a new department, select Add New Department.
Here is where you will edit the department name and details. You will also have the option to assign the Admin, determine the email the ticket will get, etc.
You must have an existing user assigned to the department before you can submit tickets.
Written by Hostwinds Team / August 30, 2018