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When accessing anything on the internet, a device communicates with a separate device that contains the requested data.
The device requesting data is called the client, and the device the client is requesting the data from is called a server.
The request itself is called a packet. This packet contains addresses that indicate the device requesting information, the location of the device, and the specific information the device is requesting. Once the server confirms and processes an incoming packet, it will send the requested information in a series of packets. Once the server confirms and processes an incoming packet, it will send the requested information in a series of packets.
A device can send packets through specific modes of transfer known as protocols, with the most well-known being HTTP (HyperText Transfer Protocol).
Pings are a basic version of the packet request or communication. The only goal of Pings is to make sure that the client device and the server device can connect.
If you cannot ping your website or server, there is a very high probability that the server is either unavailable to the internet or offline entirely. To double-check if your server is offline, Hostwinds recommends that you use one of these free services:
If the above links confirm the outage and there is an issue with connectivity to your VPS, Hostwinds suggests the following steps:
Step 1: Perform a TCP Traceroute and save this information for a technical support ticket.
Step 2: You can also troubleshoot by utilizing VNC if applicable. For further review on how to use VNC, click here. Furthermore, you can also choose the option to Reboot or Regenerate Network from the same dropdown.
If you have verified that your website is down, please move to your Client Area on the Hostwinds website to open a ticket immediately.
Please note that a Windows VPS will not respond to pings, even if they are running. If you cannot RDP into your server, please proceed with reaching out to Hostwinds' technical support.
Alternatively, Hostwinds offers a monitoring service addon that you may add to your services at any time. It will automatically and systematically ping your service. Should it fail a ping test, open a ticket with support immediately for Hostwinds to start work right away.
Written by Hostwinds Team / December 12, 2016