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How do I resolve a Chargeback or Dispute?

This will depend on what payment method that Chargeback or Dispute was filed on.

 

Credit Card Chargebacks

To resolve a Credit Card Chargeback you will need to:

  1. Supply proof that you’re the true owner of the  Credit Card  that had been used
  2. Repayment all invoices that had their payment reversed
  3. Pay a $250.00 chargeback prevention fee per transaction that had been reversed.

If you cannot do this, the account will terminate after 14 days from the initial suspension and any seized domains would remain seized.

 

Important Note: Re-creation of terminated services will only result in a blank service being provided as everything that had been held would be lost due to the termination.

 

PayPal Disputes

To resolve a PayPal dispute, the dispute would need to be dropped, this can be accomplished by working directly with PayPal through their client portal or over the phone.
After this is done a ticket to Billing will need to be made stating the dispute is dropped, once that is confirmed the services will be reactivated.

 

What if PayPal refunded me?

If the dispute is not dropped and then a refund is issued by PayPal, we will not unsuspend the account and it will expire. If there are domains housed on the account when this happens they will be seized.

Recovering fromt that stage would require:

  1. Repayment all invoices that had their payment reversed
  2. Pay a $250.00 chargeback prevention fee per transaction that had been reversed
  3. An authorization form will need to be signed