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Hostwinds Product Documentation

Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.

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Billing

Service Cancellation

To keep our transparency and honesty, Hostwinds makes the cancelation of a service as easy as the purchase. Note: To make any of the changes outlined in this section, you must log in to the Hostwinds Client Area . The following segment will guide you through the cancellation...

Invoices for Hourly Services

Hostwinds provides multiple services billed by each hour of use, and each of these hourly services tallies individually. We present condensed hourly invoices for quick review showing the usage and cost for the previous month of hourly services used. How Invoices Generate...

Account Suspension & Termination

Hostwinds outlines the suspension and termination of any Hostwinds account in this document. All accounts can and will be suspended or terminated per these conditions. What is a suspension? Suspensions can apply to any service or account from Hostwinds. A halt is placed on a...

Fraudulent Payments

Hostwinds takes fraud very seriously and will do everything in our power to help you if your payment method has been used fraudulently with us. With some restrictions, we reverse the funds and close out the account using your payment information. To do this, we would need...

Refunds

Payments made for eligible services provided by Hostwinds, LLC may be eligible for a prorated refund. To qualify for a refund, you must cancel services within our client portal. Once the service is canceled, you may request a refund. You must make the refund request within...

Billing Cycles

Types of Billing and Billing Cycles Billing cycles are the periods of time between each invoice you receive. Hostwinds offers several different lengths of billing cycles outlined below: Monthly Quarterly Semi-Annually Biennially Triennially Hostwinds utilizes different...

Payment Options

Types of Payment Hostwinds only stores a single credit card's information at a time. Therefore, Hostwinds recommends keeping the most current credit card on file for your hosting services to renew without potential interruption as a subscription-based service. The Manage...