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Hostwinds Product Documentation
Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.
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Billing
Service Cancellation
Hostwinds make service cancelation as easy as purchasing a service. To make any changes outlined below, you must first log in to the Hostwinds Client Area . Important Details Before Canceling Before you officially cancel your service, review the following important details....
Invoices for Hourly Services
Hostwinds provides multiple services billed by each hour of use, and each of these hourly services tallies individually. We present condensed hourly invoices for quick review showing the usage and cost for the previous month of hourly services used. How Invoices Generate...
Account Suspension & Termination
Hostwinds outlines the suspension and termination of any Hostwinds account in this document. All accounts can and will be suspended or terminated per these conditions. What is a suspension? Suspensions can apply to any service or account from Hostwinds. A halt is placed on a...
Fraudulent Payments
Hostwinds takes fraud very seriously and will do everything in our power to help you if your payment method has been used fraudulently with us. With some restrictions, we reverse the funds and close out the account using your payment information. To do this, we would need...
Refunds
Payments made for eligible services provided by Hostwinds, LLC may be eligible for a prorated refund. To qualify for a refund, you must cancel services within our Client Portal . Once the service is canceled, you may request a refund. You must make the refund request within...
Billing Cycles
Types of Billing and Billing Cycles Billing cycles are the periods of time between each invoice you receive. Hostwinds offers several different lengths of billing cycles outlined below: Monthly Quarterly Semi-Annually Biennially Triennially Hostwinds utilizes different...
Payment Options
Acceptable Payment Methods Hostwinds accepts the following types of payment methods. Major Credit Cards PayPal Alipay Cryptocurrencies Please note that you must log in to the Hostwinds Client Area to make any payment changes outlined in this section. Managing Credit Card...