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Hostwinds Product Documentation

Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.

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Billing

Service Cancellation

Log in to the Client Area Click on the Services drop-down and then click the My Services Link. Click on the Manage button for the service you wish to cancel Click on the Request Cancellation link from the Actions drop-down. Choose a reason for your cancellation, then...

Fraudulent Payments

We take fraud very seriously and will do everything in our power to help you if your payment method has been used fraudulently with us. With some restrictions, we would reverse the funds and close out the account using your payment information. To do this, we would need you...

Refunds

Payments made for eligible services provided by Hostwinds, LLC may be eligible for a prorated refund. To qualify for a refund, you must cancel services within our client portal. Once the service is canceled, you may request a refund. You must make the refund request within...

Billing Cycles

Hourly Billing Hourly Billing is set to only bill you for the time that a service is in your possession. This way, you have the freedom to have a service for just as long as you need it and not have to pay for it any longer than that time of possession. Anniversary Billing...

Payment Options

Types of Payment How to Pay with a Card Hostwinds only stores a single credit card's information at a time. Hostwinds recommends keeping the most current credit card on file for your hosting services to renew without potential interruption as a subscription-based service....

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