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Hostwinds Product Documentation
Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.
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Billing
Managing PayPal Payments
Hostwinds accepts PayPal for invoice payments, new orders, and eligible automatic service renewals. PayPal can be used as a recurring payment method when an active PayPal Billing Agreement is created and linked to your Hostwinds account. To use PayPal for eligible automatic...
Managing Cryptocurrency Payments
Hostwinds accepts cryptocurrency payments through Stripe Crypto for eligible invoices. Stripe Crypto allows customers to complete payments using supported stablecoins and blockchain networks displayed during Stripe checkout. Cryptocurrency payments must be initiated manually...
Managing Credit Card Payments
Hostwinds accepts major credit cards for invoice payments, new orders, and eligible automatic service renewals. Credit card payments are one of the easiest ways to keep services active, as a saved credit card can be used for automatic recurring payments when selected as the...
Managing Alipay Payments
Hostwinds accepts Alipay for eligible invoice payments, new orders, and automatic service renewals where available. Alipay is only available when accessing the Hostwinds Client Area, the checkout cart, or the invoice from an IP address in China. If needed, customers should...
Service Cancellation
At Hostwinds, we make canceling a service as simple as purchasing one. To begin the cancellation of your hosting service(s), please log in to your Hostwinds account . Additionally, we recommend reviewing the Important Details directly below to understand cancellation...
Invoices for Hourly Services
Hostwinds provides multiple services billed by each hour of use, and each of these hourly services tallies individually. We present condensed hourly invoices for quick review showing the usage and cost for the previous month of hourly services used. How Invoices Generate...
Account Suspension & Termination
Hostwinds outlines the suspension and termination of any Hostwinds account in this document. All accounts can and will be suspended or terminated per these conditions. What is a suspension? Suspensions can apply to any service or account from Hostwinds. A halt is placed on a...
Fraudulent Payments
At Hostwinds, we consider fraud as a serious matter and are committed to providing assistance if your payment method has been fraudulently used on our platform. Subject to certain limitations, we will refund the payment and terminate the associated account based on your...
Refunds
Payments made for eligible services provided by Hostwinds, LLC may be eligible for a prorated refund. To qualify for a refund, you must cancel services within our Client Portal . Once the service is canceled, you may request a refund. You must make the refund request within...
Billing Cycles
Types of Billing and Billing Cycles Billing cycles are the periods between each invoice you receive. Hostwinds offers several different lengths of billing cycles outlined below: Monthly Quarterly Semi-Annually Annually Biennially Triennially Hostwinds utilizes different...
Payment Options
Hostwinds offers several payment options for new orders, invoice payments, and service renewals. This article explains the payment methods available at Hostwinds, how to update your preferred payment method, and what to do if a payment fails. You must be logged in to the...