Prorated refunds will always be issued to the original payment source, provided that the service meets the criteria outlined in our article on “Refunds”.
What If The Credit Card I Used Has Changed?
The Credit Card that had been used to make the payment would need to be listed on file in order for any prorated refunds to be issued. If the original card has been canceled, an Account Credit would be issued in lieu of a refund.
What If The PayPal Account I Used Has Closed?
It is not possible to refund a PayPal payment from one PayPal account to another, nor can a prorated refund be made to a closed account. In these cases, it would be required to reach out to PayPal directly to see if the account can be reopened.
If the account is reopened, a new Billing Agreement would need to be made in order for us to be able to process a prorated refund. If this cannot be done, an Account Credit would be issued in lieu of a refund.
What If I Paid With Something Other Than Credit Card, PayPal, or Alipay?
As refunds can only be issued for payments made using a Credit Card, PayPal, or Alipay, an Account Credit would be issued in lieu of a refund for payments made using any other payment method.