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Refunds

Payments made for eligible services provided by Hostwinds, LLC may be eligible for a prorated refund. To qualify for a refund, you must cancel services within our client portal. Once the service is canceled, you may request a refund. You must make the refund request within seventy-two (72) hours of the payment transaction time. The transaction time means the time that the payment transaction or charge occurred. Generally speaking, this is the date of original purchase or renewal for the service in question. Hostwinds will not grant refunds in advance. Refunds requested before the cancellation or outside of the seventy-two (72) hour time window from the payment transaction time are considered invalid and not eligible for a refund.

The following products and services are ineligible refunds.

  • Software Licenses
  • Domains
  • SSL Certificates
  • IP Addresses
  • Products or Services that are billed on an hourly basis
  • Products or Services that are terminated for violations of our Terms of Service
  • Products or Services that are purchased using cryptocurrencies, tokens, or digital assets

Prorated Refunds

Prorated refunds will be issued to the original payment source, provided that you canceled the service(s) in the time frame that would allow it, as detailed in our refund policy.

Otherwise, a Hostwinds Account Credit would be issued.

What If The Credit Card I Used Has Changed?

The Credit Card that you had used to make the payment would need to be listed on file for any prorated refunds to be issued. If the original card has been canceled, an Account Credit would be issued in place of a refund.

What If The PayPal Account I used Has Closed?

It is impossible to refund a PayPal payment from one PayPal account to another, nor can a prorated refund be made to a closed account. In these cases, it would be required for you to reach out to PayPal directly to see if you can reopen the account.

If the account is reopened, a new Billing Agreement would need to be made to process a prorated refund. If you cannot do this, an Account Credit would be issued in place of a refund.

What If I Paid With Something Other Than Credit Card, PayPal, or Alipay?

Refunds can only be issued for payments made using a Credit Card, PayPal, or Alipay. An Account Credit will be issued in place of a refund for payments made using any other payment method.

Written by Hostwinds  /  January 4, 2021

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