Payments made for eligible services provided by Hostwinds, LLC may be eligible for a prorated refund. To qualify for a refund, you must cancel services within our Client Portal. Once the service is canceled, you may request a refund.
You must make the refund request within seventy-two (72) hours of the payment transaction time. The transaction time means the time that the payment transaction or charge occurred. Generally speaking, this is the date of original purchase or renewal for the service in question. Hostwinds will not grant refunds in advance.
Refunds requested before the cancellation or outside of the seventy-two (72) hour time window from the payment transaction time are considered invalid and not eligible for a refund.
The following products and services are ineligible for refunds.
- Software licenses
- SSL certificates
- IP addresses
- Products or services that are billed on an hourly basis
- Products or services that are terminated for violations of our Terms of Service
- Products or services that are purchased using cryptocurrencies, tokens, or digital assets
Note: Refunds can only be issued for payments made using a credit card, PayPal, or Alipay. An account credit will be issued in place of a refund for payments made using any other payment method.
Prorated refunds will be issued to the original payment source, provided that you canceled the service(s) in the time frame that would allow it, as detailed in our refund policy.
Otherwise, a Hostwinds account credit would be issued.
In the event of a credit card change
The credit card that you had used to make the payment would need to be listed on file for any prorated refunds to be issued. For example, if the original card has been canceled, an account credit would be issued in place of a refund.
In the event of a closed PayPal account
It is impossible to refund a PayPal payment from one PayPal account to another, nor can a prorated refund be made to a closed account. In these cases, it would be required for you to reach out to PayPal directly to see if you can reopen the account.
If the account is reopened, a new Hostwinds billing agreement would need to be made to process a prorated refund. If you cannot do this, an account credit would be issued in place of a refund.