Monitoring Service Overview

Hostwinds’ Advanced Website Monitoring service allows users to create customized monitoring checks, that will not only alert the user upon a failure, but will also submit a ticket on their behalf.

Advanced Website Monitoring service is available for our Shared, Business, and Reseller services.

To configure your monitoring, from your client area, select Cloud Control -> Monitoring.

This page will display all of your present monitoring setup that you have configured, and have options in the left navigation pane, to add a new check, add an alert contact, add a notification list, and to add API alerts.

Adding a New Check

To add a new check, in the left navigation pane on the Monitoring page, select Add Check.

This will take you to a new page, with a form to fill out to setup and configure your new monitoring check.

Check Name

This can be anything you wish, this is simply a friendly name for the check you have created.

Hostname or IP Address to check

This can either be a domain you are wishing to have checked, or an IP address you wish to have checked.

Check Type

  • HTTP
  • HTTPS
  • SMTP
  • IMAP
  • SMTP SSL
  • POP3
  • PING
  • DNS
  • HTTP Custom Script
  • HTTPS Custom Script
  • DNS Blacklist
  • Custom TCP Port

As you can see, you can highly customize the types of checks you would like to setup, generally with website monitoring, you would use HTTP, HTTPS or a Ping check.

Custom Message to include in subject when a down alert is sent (optional)

This is optional, and would be a message within your ticket / alert subject whenever your monitoring check alerts to an outage.

Custom Message to include in subject when a recovery alert is sent (optional)

This is optional, and would be a message within your ticket / alert whenever your monitoring check alerts to recovery of services.

Timeout in seconds (How long to wait for a response)

Choose between 1 and 30 seconds for a timeout period (how long of an outage, missed ping) before the alert is triggered. To avoid false positives, it is recommended to use a period of time above 2-3 seconds.

Retries

How many times the alert will retry the check before submitting an alert of an outage.

Custom Port

If you have selected one of the options that utilize a custom port in your check, this is where you would set the custom port to be checked.

Notes

This is optional, and would be a message within your ticket / alert whenever your monitoring check alerts to an outage. This can include custom instructions to provide our technicians for when they work on resolving your issue.

Select which notification list to use in the event of a failure

If you have setup a notification list, of contacts to be reached out to in the event of a failure, this is where you would set the list selection.

Open a support ticket in the event of failure

You absolutely should select Yes, if you wish for our support staff to proactively resolve the issue. Setting this to Yes, will ensure that upon a failed check, a ticket will be automatically opened for your client account, allowing our support staff to resolve the issue without your need to submit the ticket.

View Check Stats

To view your statistics of your monitoring checks created, from the Checks menu option, select View Check Stats next to the configured monitoring check.

From here, you can view your overall check status, your uptime statistics for the day, month, year, average response times, and you have the ability to run a report based upon your criteria.

From the Downtime Log, you can review all events wherein your check reported downtime, the date it occurred, and the duration. Next to the downtime log entry, you will have the ability to view a Detailed log of the event.

Lastly, from the Detailed Check Log, this will display every single check as it happens. You can review and filter based on date, and type of check / response type.


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