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Refund Policy

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To ensure that our Clients have the flexibility needed to better decide which of our services would work best for them before making a bigger commitment, we have started allowing prorated refunds for new orders or renewals.

Starting on the 11th of September 2019, we have begun to allow for a prorated refund of our offerings. Which would be applicable depending on the time in which they are canceled and the Billing Cycle they had been purchased on.

How Do I Receive A Prorated Refund For The First Billing Cycle?

Services in their first Billing Cycle would be issued a prorated refund upon request if they are canceled:

  • Within Thirty (30) days of purchase, for services purchased on an Annual, Biennial, or Triennial Billing Cycle.
  • Within Forty-Eight (48) hours of purchase, for services purchased on a Monthly, Quarterly, or Semiannual Billing Cycle

A refund request must be made within a ticket to the Billing team within Fourteen (14) days of completing the cancellation in order to receive the promised prorated refund. 

Services canceled outside of the above time frames would only be eligible for a prorated Hostwinds Account Credit, which would be issued upon request.

How Do I Receive A Prorated Refund For A Renewal?

A prorated refund will be issued for service renewals upon request if they are canceled:

  • Within Fourteen (14) days, for renewals of an Annual, Biennial, or Triennial Billing Cycle.
  • Within Forty-Eight (48) hours, for renewals of a Monthly, Quarterly, or Semiannual Billing Cycle 

A refund request must be made within a ticket to the Billing team within Fourteen (14) days of completing the cancellation in order to receive the promised prorated refund. 

Services canceled outside of the above time frames would only be eligible for a prorated Hostwinds Account Credit, which would be issued upon request.

Products and Services That Are Not Eligible For Refunds Of Any Kind

• Domains • Software Licenses • SSL’s • Services Performed • IP Addresses
• Product Upgrades/Downgrades • Any Services or Products that are Billed on an hourly basis

As our Hourly services are only invoiced for the time in which they were in use and are billed after that use, payments made for Hourly services would not be eligible for a refund of any kind. 

Prorated Refunds and Account Credit

All refunds or credits will be prorated to the cost of the full days of service remaining on the most recent billing cycle at the time that the cancellation had been completed. 

For this to happen, a request for said refund or credit must be made to the Billing team in a ticket within Fourteen (14) days of completing cancellation. 

Payment Methods That Are Not Eligible For Refunds

Payments made using Cryptocurrency are not eligible for refunds.

Do I Get A Refund If I Cancel Early?

A prorated refund would be applicable per the details listed further up in this article. The only exception to this would be services listed under the “Products and Services That Are Not Eligible For Refunds Of Any Kind” section.

Do I Receive a Prorated Refund If A Domain Name Was Provided With Purchase?

Clients who receive a Domain Name with purchase of their Shared, Business, or Reseller Hosting will still qualify for a prorated refund, however, the cost of the Domain Name will be deducted from the refund total.

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