Payments made for eligible services provided by Hostwinds, LLC may be eligible for a prorated refund. In order to be eligible for a refund a service must be cancelled within our client portal. Once the service is cancelled a refund may be requested. The refund request must be made within seventy-two (72) hours of the payment transaction time. The transaction time means the time that the payment transaction or charge occurred. Generally speaking this is the date of original purchase or renewal for the service in question. Hostwinds will not grant refunds in advance. Refunds requested prior to cancellation or outside of the seventy-two (72) hour time window from the payment transaction time, are considered invalid and not eligible for a refund.
The following products are not eligible for refunds.
- Software Licenses
- SSL Certificates
- IP Addresses
- Products or Services that are billed on an Hourly basis
- Products or Services that are terminated for violations of our Terms of Service
- Products or Services that are purchased using cryptocurrencies, tokens or digital assets