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Web Hosting Cloud Backups

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Hostwinds now offers our Shared hosting and Business hosting clients our Hostwinds Shared Backups.

This service will automatically backup your server’s data every night. And you’re only charged for actual data used.

To access your backups, you will want to login to the Client Area and go to Cloud Control > Cloud Portal. From here, any available backups will be shown under Storage > Object Storage from the top navigation menu.


The monthly price for our backup service is:

Cost of Server Add-on : $3 per month
Cost of Backup Storage: $0.03 Per GB (over 30 days)

Backups Breakdown

Our system takes a full cPanel backup and stores the backup in your Object Storage Container labeled shared_backups. You have full access to this container, so you can download and access your backups at any time.

Inside the container of shared_backups is a folder named after your cPanel username. So if you have the backup service on multiple shared/business hosting accounts, all accounts would have a folder named after the cPanel username in this container.

Backups are taken daily and are retained for a period of 90 days, by default. You can set your own custom retention period on your service details page for your shared hosting, under the Add-ons Section. (Click Manage next to the service in question on the My Services Page)

Important Note for Resellers: Backups are only for the main of your main reseller account, we will not make backups of any cPanel accounts created by you.

Accessing Backups

You’ll be able to access backups using a couple of different methods. One is to directly access the backups through the use of Public Links. However, this is generally not advised, because as the name implies, the link would be public.

To make a link public, select the checkbox under the Public column in your Object Storage tab in Cloud Control.

This will enable the link, which can be seen below:

From there, you’re taken to a directory-style structure where you can copy the path into a browser. Copy it in and append the path to the end of your public link URL to directly download the file/files.

shared web hosting backups

Alternatively, you can use software such as S3 Browser to securely access your backed up data in a format similar to FTP.

Hostwinds has no affiliation with S3 Browser. We will be using S3 browser in the instructions below to illustrate how to access S3 Compatible Storage

Setting up S3 Browser

First, you’ll need to access your Object API Info, just follow the steps below.

Step One: In Cloud Control, select the Object Storage tab

Object Storage Location Image

Step Two: Press the Object API Info button to view your details.

object api info cloud portal web hosting backups

This will provide you with your Access Key, Secret Key and API Endpoint, as seen below:

object api info shared web hosting backups

Once setup, press Add New Account. You can name the account whatever you would like to name it. In the example below, it’s labeled Test Backups.

  • Account Type: Select S3 Compatible Storage from the drop down menu
  • REST Endpoint: This will be your API Endpoint that you received from your Object API Info
  • Access Key: This will be your Access Key, from your Object API Info
  • Secret Access Key: This will be your Secret Key, from your Object API Info

From there, you can select Add New Account and you’ll be taken to a panel that looks similar to the one below:

Your Shared Cloud Backups will be in the bucket labeled shared_backups. In the right panel, you’ll find your available cPanel usernames and double clicking the folder with your username will show your available backups.

You can then download the backup, delete the backup or upload new content if you wish.

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