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Web Hosting Cloud Backups

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For our Shared hosting and Business hosting Clients who need reliable nightly backups, we offer our Web Hosting Cloud Backup service.

This service will automatically backup that data held on our Shared/Business services every night. To access your backups, you will want to login to the Client Area and go to Cloud Control > Cloud Portal. From here, any available backups will be shown under Storage > Object Storage from the top navigation menu.

In providing this service we would only bill for the cost of the application that creates the backups and the cost of storing those backups.


Monthly, the cost of using Web Hosting Cloud Backups would be:

$3.00 per month: For the Addon that would create the backups
$0.03 per GB per month (30 days): For the cost of storing the backups in our Cloud Storage

Backups Breakdown

A full cPanel backup would be created and stored under an “Object Storage” container that would be label “shared_backups”. You would have full access to this container allowing you the ability to download or access your backups at any time.

Inside such a container a folder holding your backups would be created and named after the cPanel user name under your Shared/Business hosting service.
This would allow you to easily differentiate between the backups for multiple Shared/Business hosting services as each would have its own folder named after its cPanel username.

Backups are taken nightly and by default have a retention period of forty-five (45) days. You would be able to set your own customer retention period on your service details page under the “Add-ons Section”
To do this you would start by clicking on “Manage” next to the service on the “My Services” page.

Important Note for Resellers: Backups would only be made of your main reseller account, we will not make backups of any cPanel accounts that are created on your end.

Accessing Backups

You will be able to access backups using a couple different methods. One is to directly access the backups through use of Public Links. However, this is generally not advised, because as the name implies, the link would be public.

To make a link public, select the checkbox under the “Public” column in your “Object Storage” tab in the Cloud Control portal.

This will enable the link, which can be seen below”

From there, you would be taken to a directory-styled structure where you can copy the path into a browser and then append the path to the end of your Public Link URL. This would allow you to directly download the file(s).

shared web hosting backups

Alternatively, you can use software such as S3 Browser to securely access the backed up data in a format similar to FTP.

It is important to note that Hostwinds has no affiliation with S3 Browser, however, we will use S3 Browser in the instructions below to illustrate how to access S3 Compatible Storage.

Setting up S3 Browser

First, you’ll need to access your Object API Info, just follow the steps below.

Step One: In Cloud Control, select the Object Storage tab

Object Storage Location Image

Step Two: Press the Object API Info button to view your details.

object api info cloud portal web hosting backups

This will provide you with your Access Key, Secret Key and API Endpoint, as seen below:

object api info shared web hosting backups

Once setup, press Add New Account. You can name the account whatever you would like to name it. In the example below, it’s labeled Test Backups.

  • Account Type: Select S3 Compatible Storage from the drop down menu
  • REST Endpoint: This will be your API Endpoint that you received from your Object API Info
  • Access Key: This will be your Access Key, from your Object API Info
  • Secret Access Key: This will be your Secret Key, from your Object API Info

From there, you can select Add New Account and you’ll be taken to a panel that looks similar to the one below:

Your Shared Cloud Backups will be in the bucket labeled shared_backups. In the right panel, you’ll find your available cPanel usernames and double clicking the folder with your username will show your available backups.

You can then download the backup, delete the backup or upload new content if you wish.

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