Product Documentation Menu

Hostwinds Product Documentation

Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.

Search results for:


Billing Cycles

Hourly Billing

Hourly Billing is set to only bill you for the time that a service is in your possession. This way, you have the freedom to have a service for just as long as you need it and not have to pay for it any longer than that time of possession.

Anniversary Billing

An Anniversary Billing schedule is where the due dates of all newly purchased products are set to match the same day of the month that you had first become a Hostwinds client. This means that all newly purchased services have their first invoice prorated so that your Anniversary Date becomes that service's due date.

Does this mean I will pay twice for the same service?

No, you only pay for the time leading to your Anniversary Date. In this instance, you would be given an invoice likely for less than a full billing cycle and only be charged for the dates listed on it.

For example, if you became a client of Hostwinds on September 1st, then afterward purchased a new service on October 30th, the first invoice you received would list only the 30th through October 31st. This is done so that the service you ordered on October 30th is due on the 1st of each month. This matches your recurring due date and consolidates your services into one easier-to-understand invoice.

Are all my services set to Anniversary Billing?

No, things like Domains, SSLs, or services purchased before September 2017 would be billed based on the day they were first ordered. With Domains and SSLs, it is impossible to purchase them for less or more than the time frame we offer them.

Change Billing Cycle

You can change your Billing Cycle at any time through the Hostwinds Client Area on the Billing Cycle Management page.

However, changing your Billing Cycle will create an invoice that will pay for the next renewal (on the selected billing cycle), which will be due the same day. Once paid, it will change the cycle.

Important note: If a renewal invoice is pending for the original cycle, it will be canceled once the cycle change has been completed.

To change your Billing Cycle, first, from the Client Area, click on the "Billing" tab and then select "Manage Billing Dates."

For example, if you became a client on September 1st, then afterward purchased a new service on October 30th, the first invoice would list only the 30th through 31st, so the service could be due on the 1st of the next month and match your recurring due date.

Written by Hostwinds  /  January 4, 2021

Need help? Chat now!