Need help? Chat now!
Product Documentation Menu
Hostwinds Product Documentation
Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.
Search results for:
Hostwinds provides multiple services billed by each hour of use, and each of these hourly services tallies individually. We present condensed hourly invoices for quick review showing the usage and cost for the previous month of hourly services used.
Invoices generated by hourly services are both due for payment and charged immediately if a payment profile is available.
If no payment profile is available, users have until the 3rd day of the month that the invoice is generated to pay the invoice. If the payment on an hourly invoice is still delinquent past the 3rd day of the month, all services that Hostwinds provides on this invoice will become suspended until the outstanding payment is processed.
If invoices are still unpaid by the 10th day of the month generated, the current hourly services provided by Hostwinds terminate, and this will result in loss of data and the potential to affect the user's server in multiple ways. Therefore, Hostwinds highly recommends that users set up multiple payment profiles to avoid any complications in their services.
Examples of hourly services billed are as follows:
Each service will show on the generated invoice individually with a tally of time used, price, and the total should all three hourly services be in use. If you need further help setting up multiple payment options, please refer to the payment options article in our product documentation or open a ticket with our frontline agents.
An invoice contains a large amount of information that we will break down below:
Invoiced to: This provides the name, address, and business name of the person that Hostwinds has created an invoice for.
Pay to: Hostwinds address.
Invoice: This shows the total due, the due date of the invoice, and the invoice number.
Status: Provides the status of this invoice.
Payment Method: The payment method that Hostwinds used to charge the invoice if it is paid.
Invoice Items: This table presents the services in their entirety that are going to be charged on the invoice. For each service charged, the dates of use that it is being charged for are displayed. The cost of each service is provided as well as a subtotal, any credit that is applied to the invoice and the Sum total of the full charge. If the invoice has been charged, then it will show a transaction date below as well as the Gateway (payment service), transaction ID for reference, and again the full amount charged. The Balance of the invoice will display the amount still due if there is any.
Note: The bottom right of the invoice will always contain a Print and Download button. Clicking on either of these is an excellent way to hold records of all invoices should you need them.
Hostwinds provides two main paths to viewing your Invoices, either by email or through our Client Area, which we will go through below.
Note: To view and interact with an Invoice, you must log in to the Hostwinds' Client Area. Continue with the steps as an existing client from your Client Area home page.
From your Client Area Dashboard, click on the Billing dropdown link and select the My Invoices link at the top of the dropdown. The My Invoices page provides you with four points of Invoice management: