Why Was My Card Declined?

Typically the financial institution that backs your card will not tell Hostwinds why it had been declined. The reasoning is because, like us, they have a commitment and obligation to protect your privacy and security. In these cases, you’d need to work directly with the financial institution that backs your card to learn why and how this can be resolved.

 

What is an AVS Mismatch?

An AVS Mismatch is the only reason, the financial institution that backs your card, would share with us for declining your payment.

These occur when the address on file with Hostwinds and the billing address on file for the card do not match.

To fix this, you’d need to update your address on file with us to match the billing address your financial intuition has on file.


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