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Hostwinds Product Documentation

Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.

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Payment Options

Types of Payment

How to Pay with a Card

Hostwinds only stores a single credit card's information at a time. Hostwinds recommends keeping the most current credit card on file for your hosting services to renew without potential interruption as a subscription-based service. The Manage Credit Card option will display the current card on file and provide the opportunity to update if needed.

Log in to the Client Area.

Click on the Username on the right-hand side of the Client Area and select Manage Credit Card.

Enter Card Information in the Credit Card Details page and click the save changes button.

Follow the earlier steps should you want to change the card you have available to be charged. Note this will delete the previous card from Hostwinds' system.

How to Pay with Paypal

A PayPal Billing Agreement is a pre-approved automatic payment method that Hostwinds requires to be in place to pay via PayPal. Using PayPal's Billing Agreement provides you with the ability to automatically charge your PayPal account for invoices that are due and new orders.

Log in to the Client Area.

Click on the Billing Tab and select Paypal Billing Agreements from the drop-down menu.

Click Create New Billing Agreement button.

You will now be routed through PayPal's web application. If you do not finish the entire process, Hostwinds will not save your data.

Additional: Hostwinds supports multiple PayPal Billing Agreements on the same account. You can assign one of these PayPal Billing Agreements as your "Main" Agreement. This acts as a fallback account that can process payments if other payment methods cannot complete payments.

How to Pay with Bitcoin or other Hostwinds Accepted Cryptocurrencies

You can only use cryptocurrency on individual payments. You cannot set up subscriptions through cryptocurrencies. You can purchase Credits for future use with cryptocurrency. Still, the only current automatic payment options available are Credit Cards and PayPal.

Invoices may display as "unpaid" for up to 24 hours when paying with cryptocurrency. This is not because of the blockchain itself, but CoinPayments software processing the request. Once processed, the "unpaid" invoice will appear as active.

Note that per our Terms Of Service, we do not refund Cryptocurrency payments. If you qualify for a refund and have paid via Cryptocurrency, we will issue an Account Credit to your account.

Go to the invoice you wish to pay by selecting invoices from the billing tab dropdown. Then select the column of the unpaid invoice you want to pay.

Head to the drop-down invoice page and select cryptocurrency. Click on Pay Now underneath the dropdown after selection. Once done, this will take you to the CoinPayments checkout page.

Select the Cryptocurrency you wish from the list of accepted choices, and select Complete Checkout when ready. Continue through the prompts to process the payment.

How to pay with AliPay

The option to use Alipay will be visible within the cart or on your invoice, as long as the checkout process detects that you are coming from an IP address in China. (Make sure to set your country to be China as well, as this may affect)

Pay in your Shopping Cart

Add the product you are looking to purchase into your Hostwinds cart.

From the cart, lower on the page where you enter in your payment information, as long as the site detects that you are coming from an IP address located in China, the option to use Alipay will be visible.

Pay an Existing Invoice with Alipay

Log in to the Client Area.

Change the payment method on the invoice so that it shows Alipay. (The option will be visible, as long as the site detects you are coming from an IP address located in China)

Change the payment method on the invoice so that it shows Alipay. (The option will be visible, as long as the site detects you are coming from an IP address located in China)

Select Pay Now just below the drop-down to be redirected to Alipay to complete the payment.

#### Please keep in mind

Payments made through Alipay will not automatically renew, as the payment will need to be made manually for the renewal invoices.

If you have any questions or would like assistance, we are available through Live Chat or by ticket.

How we charge when Payment Options fail

If a payment method fails, our Billing department follows this process:

Open the account, check for any active orders, and check to see if the order is marked paid.

Check to see if Hostwinds held the order for manual review or unpaid (True Negative).

Attempt to troubleshoot any errors, such as AVS Mismatch, billing error codes, or an attempt to retry the payment until success.

Finally, if the payment method does not work, we will recommend another supported payment method. Currently, our accepted payment types are CC, PayPal, Alipay (China), or Cryptocurrency.

Please note that if you have an overdue payment or failed purchase order, it will remain pending. If you purchase a new service, our systems may try to bill the pending purchase order automatically.

Written by Hostwinds  /  December 30, 2020

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