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Support
Hostwinds Service Level Agreement
Technical Support Hostwinds provides ticket-based technical support for items covered under our Tiers of Support at no extra cost. Beyond this, Hostwinds does not provide support for custom scripts, third-party software, or development-related work of any kind. Nor does...
Create, Submit, and Manage Tickets
What Are Tickets? At Hostwinds, tickets are the main channel of communication between us and our clients. Our ticketing system is designed to provide a streamlined and organized approach to managing customer inquiries, categorizing them by department, date, and task...
Hostwinds Support Channels & Service Coverage
Hostwinds provides multiple support options to meet your needs. Each department has defined responsibilities, so you know exactly where to go and what to expect. All hosting services include: 24/7/365 access via live chat and tickets Network uptime guarantee: 99.9999% Power...