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Hostwinds Product Documentation

Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.

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Create, submit, and manage tickets

To make any of the changes outlined here, you must log in to the Client Area.

Ticket Creation

Click the Support dropdown link from the Client Area, then click on the Open A Ticket link.

Choose from the three departments most closely aligned with the questions you have to open a ticket. The sales department will help you set up any pre-purchase options and answer any questions you may have about them. Technical support can guide you through solving most of the problems you can run into while using a Hostwinds product or service. Finally, you can address billing issues via the Billing department.

To help us get to work as quickly as possible, please summarize your question in the Subject area. Then, in the Message area, describe the question you have in as much detail as possible. We will be able to help you better with as much information as you can provide. You can format the text in the Ticket Message area, link to documents or pages, and preview the rendered message. A map is also available to view all formatting options. The question icon presents a map of all the available formatting options.

When you are satisfied with the Subject, Message, Attachments, and Styling, click the Submit Ticket button. Your Ticket will now enter Hostwinds Tiers of service ecosystem, and one of our frontline agents will be jumping in as soon as possible to get working.

Ticket Management

You can view all tickets that are associated with your account on the My Support Tickets page. You can access the My Support Tickets page from the Client Area Menu by clicking the Support dropdown and clicking the Tickets link.

From there, you can view a list of all tickets associated with your account and filter them by status. Take note that you can also open a new Ticket from this area. Selecting a ticket from the My Support Tickets table will show details of that specific ticket. You can continue the conversation with the Reply button. Hitting the Reply button on a closed ticket will open a closed ticket. When the ticket is closed, you can provide feedback to Hostwinds about the ticket.

Written by Hostwinds  /  May 18, 2021

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