Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.
Search results for:
Table of Contents
Acceptable Payment Methods
Choosing or Changing Your Primary Payment Method
Failed Payments
New Orders
Active Services and Unpaid Invoices
Related Articles
Acceptable Payment Methods
Choosing or Changing Your Primary Payment Method
Failed Payments
New Orders
Active Services and Unpaid Invoices
Related Articles
Payment Options
Hostwinds offers several payment options for new orders, invoice payments, and service renewals. This article explains the payment methods available at Hostwinds, how to update your preferred payment method, and what to do if a payment fails.
You must be logged in to the Hostwinds Client Area to manage payment methods or pay an invoice.
Acceptable Payment Methods
Hostwinds accepts the following payment methods:
Major credit cards
PayPal
Alipay, where available
Cryptocurrency through Stripe Crypto
Some payment methods support automatic recurring payments, while others require manual payment.
Payment Method
Automatic Payments
Notes
Credit Card
Yes
Hostwinds stores one credit card on file at a time.
PayPal
Yes
Requires an active PayPal Billing Agreement.
Alipay
Yes, where available
Availability may depend on location and account settings.
Cryptocurrency
No
Crypto payments must be submitted manually for each unpaid invoice.
For detailed instructions, see the related payment-method articles:
Hostwinds services are subscription-based. To help avoid service interruption, we recommend keeping an active payment method on file.
To change your primary payment method:
Log in to the Hostwinds Client Area.
Select the Hello, [Your Name] dropdown.
Select Edit Account Details.
Locate the Payment Method field.
Choose your preferred payment method.
Select Save Changes.
Your selected payment method will be used for eligible future automatic billing attempts.
Cryptocurrency cannot be used as an automatic recurring payment method. If you prefer to pay with cryptocurrency, you must pay each unpaid invoice manually in the Client Area.
Failed Payments
A payment may fail for several reasons, including but not limited to:
Expired or invalid credit card details
Address Verification Service (AVS) mismatch
Insufficient funds
Deleted or inactive PayPal Billing Agreement
Alipay agreement issue
Unsupported cryptocurrency token or network
Expired cryptocurrency checkout session
Cryptocurrency sent using incorrect payment instructions
If a payment fails, please review the payment method on file and update it if needed. You may also try paying again with another supported payment method.
If you cannot resolve the issue, please open a Billing ticket so Hostwinds can review the payment attempt.
New Orders
New orders may remain pending until payment is successfully completed and verified.
If your payment method is accepted immediately, the order may continue through normal provisioning. If the payment fails, remains incomplete, or requires manual review, the order may remain pending until the issue is resolved.
Active Services and Unpaid Invoices
Hostwinds services are subscription-based, and invoices for active services must be paid when due to avoid service interruption.
If the payment method on file fails when an invoice becomes due, Hostwinds may send overdue notices to the email address listed on the customer's account. The customer will need to resolve or update the payment method, or pay the invoice using another supported payment option.
If an invoice remains unpaid, the related Hostwinds services may be suspended or terminated in accordance with Hostwinds' billing policies.
Related Articles
For detailed instructions on each payment method, please review:
