Managing PayPal Payments

Hostwinds accepts PayPal for invoice payments, new orders, and eligible automatic service renewals.

PayPal can be used as a recurring payment method when an active PayPal Billing Agreement is created and linked to your Hostwinds account. To use PayPal for eligible automatic billing, PayPal must also be selected as the account's primary payment method.

Adding or Updating a PayPal Billing Agreement

To create a new PayPal Billing Agreement:

1. Log in to the Hostwinds Client Area.
2. Select Billing from the main navigation.
3. Select PayPal Billing Agreements.
4. Select Create New Billing Agreement.
5. Follow the prompts to log in to PayPal and approve the Billing Agreement.
6. Once approved, you will be returned to Hostwinds.

After the Billing Agreement is created, confirm that PayPal is selected as your primary payment method if you want PayPal used for eligible automatic renewals.

If several PayPal Billing Agreements are listed, the agreement shown in bold is the agreement currently in use. Selecting Set as Default next to another agreement makes that PayPal Billing Agreement the default.

Important: Hostwinds does not manage PayPal Billing Agreements directly. PayPal Billing Agreements are managed individually within the customer's PayPal account.

PayPal Billing Agreements

A PayPal Billing Agreement allows Hostwinds to automatically charge your PayPal account for eligible recurring invoices.

If you want PayPal used for automatic renewals, make sure the PayPal Billing Agreement is active and that PayPal is selected as your primary payment method in your Hostwinds account.

PayPal Billing Agreements are managed directly through the customer's PayPal account. Because of this, Hostwinds representatives are unable to modify, cancel, or remove a customer's PayPal Billing Agreement.

Setting PayPal as Your Primary Payment Method

To use PayPal for eligible automatic billing, make sure it is selected as your primary payment method.

To update your primary payment method:

1. Log in to the Hostwinds Client Area.
2. Select the Hello, [Your Name] dropdown.
3. Select Edit Account Details.
4. Under My Details, locate the Payment Method dropdown.
5. Select PayPal.
6. Select Save Changes.

Your selected payment method will be used for eligible future automatic billing attempts.

Manually Paying an Invoice with PayPal

To manually pay an invoice using PayPal:

1. Log in to the Hostwinds Client Area.
2. Select Billing.
3. Select My Invoices.
4. Open the unpaid invoice.
5. Select PayPal as the payment method.
6. Select Pay Now.
7. Complete the payment through PayPal.

Once PayPal confirms the payment, the invoice should be marked as paid.

Failed PayPal Payments

PayPal payments may fail for several reasons, including:

• The PayPal Billing Agreement was canceled or deleted.
• The PayPal account does not have an available funding source.
• The selected PayPal funding source was declined.
• PayPal blocked or limited the transaction.
• The PayPal account requires additional verification.
• The Billing Agreement is no longer active.

If a PayPal payment fails, please review your PayPal account and confirm that your funding source is valid. You may then try to pay the unpaid invoice again.

If payments continue to fail, you may need to update your PayPal funding source, create a new Billing Agreement, or use another supported payment method.

Canceling PayPal Automatic Payments

Hostwinds services are subscription-based, and a valid payment method must remain on file while there are active services on the account.

PayPal Billing Agreements are managed directly through the customer's PayPal account. Because of this, Hostwinds representatives are unable to modify, cancel, or remove a customer's PayPal Billing Agreement.

Customers may cancel a PayPal Billing Agreement by logging in to their PayPal account and managing their automatic payment settings. However, canceling a PayPal Billing Agreement may prevent automatic payments from processing successfully for future Hostwinds invoices.

Before canceling a PayPal Billing Agreement, please ensure that another valid payment method is available for any active services. Failed renewal payments may result in the suspension or termination of active hosting services, including services that contain customer data, which may be permanently deleted.

For more information, please see Account Suspension and Termination.

Keeping Services Active

To avoid suspension or service interruption:

• Keep an active PayPal Billing Agreement if you want PayPal to be used for automatic payments.
• Confirm your PayPal account has a valid funding source.
• Ensure PayPal is selected as your primary payment method in Hostwinds.
• Pay the unpaid invoices before the due date.
• Review any failed payment notices sent to your account email address.
• Create a new PayPal Billing Agreement if the previous agreement was canceled, removed, or is no longer active.

If a payment fails and an invoice remains unpaid, the related service may become overdue and subject to suspension or termination in accordance with Hostwinds' billing policies.

Related Articles

For more information about other payment options, please see:

• Payment Options
• Managing Credit Card Payments
• Managing Alipay Payments
• Managing Cryptocurrency Payments