Managing Alipay Payments

Hostwinds accepts Alipay for eligible invoice payments, new orders, and automatic service renewals where available.

Alipay is only available when accessing the Hostwinds Client Area, the checkout cart, or the invoice from an IP address in China. If needed, customers should also confirm that their country is set to China within their Hostwinds account profile.

Adding or Updating Alipay

New customers who wish to pay with Alipay may select Alipay as the payment method during checkout. Existing customers may also use Alipay by selecting it as the payment option on an eligible invoice.

When Alipay is selected as a payment method for the first time, you will be redirected to Alipay to complete the payment and approve the Alipay Billing Agreement. Once completed, an Alipay Billing Agreement ID will be added to your Hostwinds account.

To manage your Alipay Billing Agreement:

Log in to the Hostwinds Client Area.
Select Billing from the main navigation.
Select Manage Alipay Agreements.
Review the current Alipay Billing Agreement on file.
If needed, select Cancel to cancel the existing agreement.

Hostwinds keeps only one Alipay Billing Agreement ID on file. Because of this, customers should ensure their most current Alipay agreement is active and available to help avoid interruption to subscription-based services upon renewal.

Alipay Agreements

An Alipay Billing Agreement allows Hostwinds to automatically charge your Alipay account for eligible recurring invoices where Alipay automatic payments are supported.

If you want Alipay used for eligible automatic renewals, make sure your Alipay Billing Agreement is active and that Alipay is selected as your primary payment method in your Hostwinds account.

Customers can review or cancel their Alipay Billing Agreement from the Manage Alipay Agreements section under the Billing dropdown in the Hostwinds Client Area.

Setting Alipay as Your Primary Payment Method

To use Alipay for eligible automatic billing, ensure it is set as your primary payment method.

To update your primary payment method:

Log in to the Hostwinds Client Area.
Select the Hello, [Your Name] dropdown.
Select Edit Account Details.
Under My Details, locate the Payment Method dropdown.
Select Alipay, if available.
Select Save Changes.

Your selected payment method will be used for eligible future automatic billing attempts where supported.

Manually Paying an Invoice with Alipay

To manually pay an unpaid invoice using Alipay:

Log in to the Hostwinds Client Area.
Select Billing.
Select My Invoices.
Open the unpaid invoice.
Select Alipay as the payment method if available.
Select Pay Now.
You will be redirected to Alipay or the payment processor to complete the payment.
Follow the prompts to approve and submit the payment.

Once the payment is confirmed, the invoice should be marked as paid.

Failed Alipay Payments

Alipay payments may fail for several reasons, including:

Alipay is not available from your current location or IP address.
The country listed in your Hostwinds account profile is not set to China.
The payment was not approved through Alipay.
The Alipay account does not have a funding source available.
The linked funding source was declined.
The payment session expired.
Alipay requires additional verification.
The Alipay Billing Agreement is no longer active.
The payment processor declined or was unable to complete the transaction.

If an Alipay payment fails, please return to the unpaid invoice and attempt payment again. You may also choose another supported payment method.

If Alipay is not shown as an available payment option, confirm that you are accessing the Client Area, checkout cart, or invoice from an IP address in China and that your account profile country is set to China.

If payments continue to fail, please review your Alipay account or contact Alipay for additional details regarding the decline.

Keeping Services Active

To avoid suspension or service interruption:

Keep an active Alipay Billing Agreement if you want Alipay to be used for eligible automatic payments.
Confirm that Alipay is available before relying on it for payment.
Confirm your Hostwinds account profile country is set to China, if applicable.
Pay the unpaid invoices before the due date.
Review any failed payment notices sent to your account email address.
Use another supported payment method if Alipay is unavailable or the payment fails.

If a payment fails and an invoice remains unpaid, the related service may become overdue and subject to suspension or termination in accordance with Hostwinds' billing policies.

Failed renewal payments may result in the suspension or termination of active hosting services, including services that contain customer data, which may be permanently deleted.

For more information, please see Account Suspension and Termination.

For general questions, our Live Chat team can help provide guidance and point you in the right direction. For more specific account, billing, or service-related needs, submitting a ticket allows the appropriate department to review and assist further. You can also review our Support Channels & Service Coverage documentation for more information about Hostwinds departments, support coverage, and available assistance.

For more information about other payment options, please see: