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Tools and instructions enabling you to maximize the potential of your Hostwinds product and service experience.
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This information will guide you on creating a Hostwinds account, managing your account information, securing your account, and how to access your account if you experience difficulties logging in.
Anyone may create a Hostwinds account by ordering any of our services for their first time. To create a Hostwinds account, follow these steps:
Before submitting your account creation, you will be required to provide specific information, including the following:
To manage your account details on Hostwinds, follow these steps after logging in successfully:
Once you have successfully navigated to the "Edit Account Details" page, you will see options on the left side under "My Account."
When you navigate to the "Edit Account Details" page on Hostwinds, "My Details" will be your landing page by default. On this page, you can:
To apply any changes you make, click on the "Save Changes" button located at the bottom of the page.
If you want to update your account's primary email address on Hostwinds, follow these steps:
Your Hostwinds primary account email will now be updated to the new email address you provided.
To update the primary password for your Hostwinds account, simply go to the "My Accounts" section and choose "Change Password". You'll need to confirm your current password and enter a new one. After that, click Save Changes to complete the process. Your account password will be updated.
To ensure maximum security for your Hostwinds account, we strongly recommend taking additional measures. You can create security questions and enable 2FA (Two-Factor Authentication) to enhance your account's protection.
To set up extra security features, go to the My Account menu and select Security Settings. From there, you can begin the process.
At Hostwinds, we prioritize the security of our customers' accounts. As such, the following methods are the only ways to regain access to your Hostwinds account.
If you forget your password, you can use the "forgot password" option available in the Hostwinds client login area. Simply enter the email address linked to your Hostwinds account. If you've set up secret questions, you'll be asked to answer them before proceeding
Once you've submitted the necessary information, you'll receive an email containing a link to reset your password. Please be aware that resetting your password won't disable any 2FA authentication that you may have enabled on your account.
As per our Terms of Service, the active payment method on file is considered the rightful owner of the Hostwinds account. In order to unlock your account and disable 2FA (if applicable), you can follow these options if you've paid using credit cards or PayPal.
To prove ownership of your account using a credit card, please follow these steps:
After sending this information, a ticket will be generated and forwarded to our billing department for review. Our team will compare the information against our records to verify your ownership of the account. If the information is sufficient, we will send you a password reset and remove 2FA (if applicable) to allow you to access your account.
To prove ownership of your Hostwinds account using PayPal, please follow these steps:
Once the Hostwinds billing department confirms your ownership of the account, we will send you a password reset and remove 2FA (if applicable) to allow you to access your account.