Account Management

This information will guide you on creating a Hostwinds account, managing your account information, securing your account, and how to access your account if you experience difficulties logging in.

Creating a Hostwinds Account

Anyone may create a Hostwinds account by ordering any of our services for their first time. To create a Hostwinds account, follow these steps:

Go to the Hostwinds website (www.hostwinds.com).
Choose the hosting plan that best fits your needs (shared hosting, VPS hosting, cloud hosting, or dedicated server). When ready, select the "Get Started" or "Order" icon next to the service you are interested in.
Unless you are otherwise logged in already, you will be prompted to create a Hostwinds account or log into your existing one before proceeding further.

Before submitting your account creation, you will be required to provide specific information, including the following:

First and Last Name: This refers to the primary account holder's first and last name that will be associated with the created Hostwinds account.
Email: The provided email will serve as the primary email address associated with the Hostwinds account. It is recommended to use a common email address instead of one related to any specific hosting services.
Password: This will serve as the primary password for your Hostwinds account. It is strongly recommended to create a strong password since it will be responsible for managing and reviewing your Hostwinds services.

Managing Account Details

To manage your account details on Hostwinds, follow these steps after logging in successfully:

Click on your name displayed in the top right corner of your client area.
Select "Edit Account Details" from the list of available options.

Once you have successfully navigated to the "Edit Account Details" page, you will see options on the left side under "My Account."

My Details

When you navigate to the "Edit Account Details" page on Hostwinds, "My Details" will be your landing page by default. On this page, you can:

Modify your personal information, including your first and last name.
Update your address details.

To apply any changes you make, click on the "Save Changes" button located at the bottom of the page.

Change Account Email

If you want to update your account's primary email address on Hostwinds, follow these steps:

Go to the "My Account" options and select "Change Account Email."
Enter your new email address in the provided field.
Click on "Save Changes."

Your Hostwinds primary account email will now be updated to the new email address you provided.

Change Password

To update the primary password for your Hostwinds account, simply go to the "My Accounts" section and choose "Change Password". You'll need to confirm your current password and enter a new one. After that, click Save Changes to complete the process. Your account password will be updated.

Security Settings

To ensure maximum security for your Hostwinds account, we strongly recommend taking additional measures. You can create security questions and enable 2FA (Two-Factor Authentication) to enhance your account's protection.

To set up extra security features, go to the My Account menu and select Security Settings. From there, you can begin the process.

Unable to Login to Hostwinds Account

At Hostwinds, we prioritize the security of our customers' accounts. As such, the following methods are the only ways to regain access to your Hostwinds account.

Forgot Password

If you forget your password, you can use the "forgot password" option available in the Hostwinds client login area. Simply enter the email address linked to your Hostwinds account. If you've set up secret questions, you'll be asked to answer them before proceeding

Once you've submitted the necessary information, you'll receive an email containing a link to reset your password. Please be aware that resetting your password won't disable any 2FA authentication that you may have enabled on your account.

Proving Payment Method

As per our Terms of Service, the active payment method on file is considered the rightful owner of the Hostwinds account. In order to unlock your account and disable 2FA (if applicable), you can follow these options if you've paid using credit cards or PayPal.

Proving Credit Card Ownership

To prove ownership of your account using a credit card, please follow these steps:

Send an email to sales@hostwinds.com with the subject "Proof of Ownership."
In the message, include the following text: "I am opening this ticket to prove ownership of my account to restore my access."
Attach an image of the credit card currently on file with Hostwinds. The image should show the last four (4) digits, your name, and the expiration date. Please note that for security reasons, the first twelve (12) digits should not be included.

After sending this information, a ticket will be generated and forwarded to our billing department for review. Our team will compare the information against our records to verify your ownership of the account. If the information is sufficient, we will send you a password reset and remove 2FA (if applicable) to allow you to access your account.

Proving PayPal Ownership

To prove ownership of your Hostwinds account using PayPal, please follow these steps:

Send an email to sales@hostwinds.com from the email address associated with the PayPal account in question. Set the subject as "Proof of Ownership."
In the message, include the following text: "I am opening this ticket to prove ownership of my account to restore my access."
The email will create a ticket that will be directed to the Hostwinds billing department. The billing department will request confirmation to proceed further.
Because you opened the ticket through the email attached to your PayPal account, the only way to respond to the ticket would be by logging into that email. As such, a response from it will show that you are most likely the owner of the email address and thus the PayPal account.

Once the Hostwinds billing department confirms your ownership of the account, we will send you a password reset and remove 2FA (if applicable) to allow you to access your account.