Hostwinds takes fraud very seriously and will do everything in our power to help you if your payment method has been used fraudulently with us. With some restrictions, we reverse the funds and close out the account using your payment information. To do this, we would need you to prove ownership of the payment method used.
Proving Ownership Of Payment Methods
Fraud With Credit Card:
Send an email to Sales@Hostwinds.com with the Subject "Fraud Proof of Ownership"
For the message, please paste the following "I am opening this ticket to report a fraudulent payment on my card and prove that I am the true owner of the card used."
We will need you to please provide a scanned image of your credit card.
We only need to see the last four digits, name, and expiration date on the card.
Note: For your security, please block out the first 12 digits.
While we understand that there is hesitancy in supplying the information listed above, please remember that this information is already in our system if you used your card with us. We need to get a visual confirmation to prove you are the owner of the card involved.
Ultimately this will generate a ticket that will forward to Billing for review. Hostwinds compares information against our records and determines the following process from there. Once our billing department updates, both the ticket and the initial email will receive a reply.
Note: With Credit Cards, we do not reverse the charge(s) past 72 hours of its charge. Meaning we would need to have proved that you are the valid owner within that time frame.
Fraud With PayPal:
From the email address used for your PayPal account, send an email to Sales@Hostwinds.com.
Set the Subject as "Fraud Proof of Ownership" and your message as "I am opening this ticket to report fraudulent use of my PayPal account and to prove I am the rightful owner of said account."
A staff member will forward this ticket to our Billing team, who will then recap the situation and ask that you please confirm.
Because you opened the ticket through the email attached to your PayPal account, the only way to respond to the ticket would be by logging into that email. As such, a response from it will show that you are most likely the owner of the email address and thus the PayPal account.
