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Service Cancellation

Hostwinds make service cancelation as easy as purchasing a service.

Note. To make any of the changes outlined below, you must log in to the Hostwinds Client Area.

Important Details

Before you choose to cancel your service officially, review the following important details.

  • Ensure you have full backups of all your data before submitting a cancellation request. All data associated with a service will be terminated immediately after choosing to cancel it.

  • Object storage data and backups ordered for this service will not be automatically removed. You must delete any backups from our object storage service manually.

    Warning. Be aware that object storage (including any object storage created by Cloud Backups) is billed on an hourly basis but invoiced on the first day of the month. If you cancel your Hostwinds service before the end of the month but forget to remove all associated object storage items, you will still receive an invoice on the first day of the month for the object storage service. Be sure to delete all associated object storage items before or shortly after canceling the Hostwinds service (if that is what's intended).

  • Cancelling a service is immediate and irrevocable.

The next section guides you through the cancellation of a Hostwinds service.

How To Cancel Your Service

  1. From your Client Area dashboard, select the Services dropdown and then select My Services.
  2. You will be directed to the MY PRODUCTS & SERVICES page and presented with a table showing all of the services you have purchased, whether they are active or not. Select the green Manage button next to the service you wish to cancel. Selecting Manage will take you to that service's dashboard page.

  3. Under the Actions menu, select Request Cancellation from the list of available options - this begins the cancellation process.
  4. A dropdown requesting the cancellation reason appears. Once you understand all of warnings, select the Request Cancellation button to complete the process.

As mentioned above, Hostwinds object storage is billed separately from any associated services that may use said object storage. It is essential that you review your object storage after canceling a Hostwinds service to ensure there are no associated items in object storage. For example, if a service placed a backup in object storage, you must manually delete the backup so that you are not billed for it moving forward.