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How do I Cancel My Services?

To prevent accidental cancellations, we have updated the process to include a final confirmation. To cancel you would start by logging in to your  Client Area. From there you would want to:

 

If you need any help at all with your web hosting services, please contact us using Live Chat, give us a phone call or submit a ticket so that we can help you out.

 

Step 1:  Find the service you wish to cancel on the main page and click the”Manage” button to the right of it.

 

Manage Location Image

 

Step 2:  On the next page, you will find the “Actions” options on the left hand side.  You will need to click on “Request Cancellation” and follow the prompts from there.

 

Request Cancellation Image

 

Step 3:  This will generate a ticket with the subject “Hostwinds Account Cancellation” that will include instructions in bold text along with a prepared statement.  You will need to copy and then paste that prepared statement as a reply to the ticket, to complete your cancellation

 

cancel services hostwinds

 

Your web hosting services will remain active unless the exact phrase is used to reply to the created cancellation request.  By replying, you are informing Hostwinds that you understand that all data, files, emails, and accounts associated with Service ID will be removed immediately and permanently.  If you need any help with your web hosting services at all, please contact us using Live Chat, give us a phone call or submit a ticket so that we can help you out.

 

How Do I Respond To My Cancellation Ticket As Requested?

 

There are two options you can use to respond to the automatically generated cancellation request.

 

Option 1:  Your primary registered email on file with Hostwinds will receive an email of the ticket that was created.  Replying via the email will respond to the cancellation.

 

Option 2:  Every registered account has access to view all tickets ever created.  By clicking on Open A Ticket at the top of Hostwinds, you will be presented an option on the left hand side titled My Support Tickets.  From this area, you can click on your cancellation ticket, click reply, and provide your response.  This will update the ticket as requested and generally is the fastest option of the two.  For further review on examining your ticket area, please review How To View An Open Ticket.

 

Option 2 is the best way to check that we have received your response and your ticket’s status

 

Important notes: 

  • All tickets do also generate an email alert that when replied to, will update your ticket automatically.
  • A cancellation cannot be considered valid until step three (3) is completed. If this is not done before your due date, you will not be refunded for any renewals made.
  • The above steps are the only method to cancel a service with us.
  • This process will not cancel, remove,  or delete anything stored in Cloud Storage. To delete such storage the steps in this link would need to be followed

 

Can I Cancel By Phone or a Live Chat?

 

Due to our commitment to protecting your services, data they hold and your finances involved, we cannot make account changes based on phone calls or live chat regarding billing matters. Because of this, we would never be able to cancel a service or disable renewal of a domain based on communication over the phone or through live chat.

 

What if I Want the Service Until the End of My Billing Cycle?

 

All cancellations are processed as soon as possible when the cancellation process is completed. If the goal is to cancel the service closer to the end of the paid for cycle, you can always cancel the service the day before the due date. Just be sure to have all three steps to the cancellation done before 12:00 AM PST on the due date

 

How do I Cancel a Domain?

 

Technically Domains cannot be canceled, however, you can disable their automatic renewal by following the instructions in this Article. This will both prevent invoices from being created and remove any pending ones.

 

Will This Process A Refund Too?

 

The direct answer to this question is no.  Generally all requests for refunds will be determined by our Refund Policy, and any requests will need to be filed separately toward our Billing Department.

 

 

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