To prevent accidental cancellations, we have updated the process to include a final confirmation. To cancel you would start by logging in to your Client Area. From there you would want to:
[notification type=”alert-success” close=”false” ]If you need any help at all with your web hosting services, please contact us using Live Chat, give us a phone call or submit a ticket so that we can help you out.[/notification]
Step 1: Find the service you wish to cancel on the main page and click the”Manage” button to the right of it.
[notification type=”alert-danger” close=”false” ]If a service has been suspended, it will not show up on the main page of the Client Area. To find it, go to “Service” then “My Services” and it will be listed there.[/notification]
Step 2: On the next page, you will find the “Actions” options on the left hand side. You will need to click on “Request Cancellation” and follow the prompts from there.
Step 3: This will generate a ticket with the subject “Cancellation Request for” and then include the service name and service ID. That ticket will include instructions in bold text along with a prepared statement. You will need to copy and then paste that prepared statement as a reply to the ticket, to complete your cancellation.
[notification type=”alert-danger” close=”false” ]Your web hosting services will remain active unless the exact phrase is used to reply to the created cancellation request. By replying, you are informing Hostwinds that you understand that all data, files, emails, and accounts associated with Service ID will be removed immediately and permanently. If you need any help with your web hosting services at all, please contact us using Live Chat, give us a phone call or submit a ticket so that we can help you out.[/notification]
How Do I Respond To My Cancellation Ticket As Requested?
There are two options you can use to respond to the automatically generated cancellation request.
Every registered account has access to view all tickets ever created. By clicking on Open A Ticket at the top of Hostwinds, you will be presented an option on the left hand side titled My Support Tickets. From this area, you can click on your cancellation ticket, click reply, and provide your response. This will update the ticket as requested and generally is the fastest option of the two. For further review on examining your ticket area, please review How To View An Open Ticket.
[notification type=”alert-warning” close=”false” ]Option 2 is the best way to check that we have received your response and your ticket’s status[/notification]
- All tickets do also generate an email alert that when replied to, will update your ticket automatically.
- A cancellation cannot be considered valid until step three (3) is completed. If this is not done before your due date, you will not be refunded for any renewals made.
- The above steps are the only method to cancel a service with us.
- This process will not cancel, remove, or delete anything stored in Cloud Storage. To delete such storage the steps in this link would need to be followed
Can I Cancel By Phone or a Live Chat?
Due to our commitment to protecting your services, data they hold and your finances involved, we cannot make account changes based on phone calls or live chat regarding billing matters. Because of this, we would never be able to cancel a service or disable renewal of a domain based on communication over the phone or through live chat.
What if I Want the Service Until the End of My Billing Cycle?
All cancellations are immediate. As such we do not have an option to allow for a service to automatically cancel at the end of a billing cycle.
However, a cancellation can be placed at any time, if the goal is to retain a service until the last paid day of the current cycle, it would be best to submit the cancellation on the day before the Billing Cycle.
How do I Cancel a Domain?
Technically Domains cannot be canceled, however, you can disable their automatic renewal by following the instructions in this Article. This will both prevent invoices from being created and remove any pending ones.
Will This Process A Refund Too?
The direct answer to this question is no. Generally, all requests for refunds will be determined by our Refund Policy, and any requests will need to be filed separately toward our Billing Department.