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How To cancel services using a mobile phone or tablet

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To prevent accidental cancellations, we have updated the process to include a final confirmation. To cancel your Hostwinds services, you would start by logging in to your Client Area. From there you would want to follow the steps in this guide:

If you need any help at all with your web hosting services, please contact us using Live Chat or submit a ticket so that we can help you out.

Step 1: Find the service you wish to cancel on the main page and tap the + to the left of it

Step 2: Look for the Manage button at the bottom and tap it


Step 3: On the next page, you will find the “Actions” section a little way down the page as shown below

Step 4: You will need to slide the buttons to the left to be able to tap on “Request Cancellation” on the far right

Your web hosting services will be removed immediately and permanently. If you need any help with your web hosting services at all, please contact us using Live Chat or submit a ticket so that we can help you out.

Important notes:

  • All tickets do also generate an email alert that when replied to, will update your ticket automatically.
  • A cancellation cannot be considered valid until step four (4) is completed.
  • The above steps are the only method to cancel a service with us.
  • This process will not cancel, remove, or delete anything stored in Cloud Storage. To delete such storage the steps in this link would need to be followed

Can I Cancel By Live Chat?

Due to our commitment to protecting your services, data they hold and your finances involved, we cannot make account changes based on live chat regarding billing matters. Because of this, we would not be able to cancel a service or disable renewal of a domain based on communication through live chat.

What if I Want the Service Until the End of My Billing Cycle?

All cancellations are immediate. As such we do not have an option to allow for a service to automatically cancel at the end of a billing cycle.

However, a cancellation can be placed at any time, if the goal is to retain a service until the last paid day of the current cycle, it would be best to submit the cancellation on the day before the Billing Cycle and during regular business hours.

How do I Cancel a Domain?

Technically Domain Name Registrations cannot be canceled, however, you can disable their automatic renewal by following the instructions in this Guide. This will both prevent invoices from being created and remove any pending ones.

Will This Process A Refund Too?

The direct answer to this question is no.  Generally, all requests for refunds will be determined by our Refund Policy, and any requests will need to be filed separately with our Billing Department.

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